Industrial Engineering What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Cited By
- Dubolazov V, Simakova Z, Dubolazova Y and Makarov V Consolidation of Procurement in a Group of Interconnected Enterprises Proceedings of the International Scientific Conference - Digital Transformation on Manufacturing, Infrastructure and Service, (1-6)
- Yamamoto S, Hiroyuki M and Mori H Measurement and evaluation in service engineering Proceedings of the 2011 international conference on Human interface and the management of information - Volume Part I, (76-81)
Recommendations
Introduction to Service Science, Management, and Engineering (SSME) Minitrack
HICSS '14: Proceedings of the 2014 47th Hawaii International Conference on System SciencesService Science, Management, and Engineering (SSME), or "service science" for short, is the interdisciplinary study of service systems, economic entities connected by value co creation relationships. Service science integrates methods from analysis, ...