Shengzhi Wang
Sean A. Munson
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Abstract
Technologies that facilitate communication between older adults and those around them have the potential to strengthen older adults' connections with their support network. In this paper, we present findings from interviews with 16 older adult participants in the United States about their social network composition and related technology use during a challenging life event, the COVID-19 pandemic, which saw a decrease of in-person meetings and increase in communication technology adoption. Using the convoy model of social relations, we sought to better understand the roles different technologies play in older adults' social connections. Participants chose what communication tools to use depending on social and situational contexts and overcame accessibility issues to adopt new technologies that supported continued engagement with their support networks. However, when others positioned technologies as ways for the older adults to receive social support, they resisted. A more comprehensive view of older adults' evolving social convoys can help designers and researchers better create technologies that help expand and maintain older adults' social support networks. Further, to facilitate older adults' social connectivity, the design of technology should encourage older adults' support networks to see those older adults as support providers, not just potential support recipients.
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Index Terms
- Understanding the Role of Technology in Older Adults' Changing Social Support Networks
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Understanding Older Adults' Participation in Online Social Activities: Lessons from the COVID-19 Pandemic
CSCWRestrictions arising from the COVID-19 pandemic have limited opportunities for older people to participate in face-to-face organised social activities. Many organisations moved these activities online, but little is known about older adults' experiences ...
Older Adults Using Technology for Meaningful Activities During COVID-19: An Analysis Through the Lens of Self-Determination Theory
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsRestrictions during the COVID-19 pandemic significantly affected people's opportunities to engage in activities that are meaningful to their lives. In response to these constraints, many people, including older adults, turned to digital technologies as ...
Hugging with a Shower Curtain: Older Adults' Social Support Realities During the COVID-19 Pandemic
CSCW2The COVID-19 pandemic led to dire consequences globally, and it has been particularly challenging for older adults. They are at a higher risk of adverse outcomes of the disease \citecdc_covid. Older adults also use less technology than other age groups \...
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