Brennan Jones
Yaying Zhang
Priscilla N. Y. Wong
Sean Rintel
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The world is entering a new normal of hybrid organisations, in which it will be common that some members are co-located and others are remote. Hybridity is rife with asymmetries that affect our sense of belonging in an organisational space. This paper reports a study of an XR Telepresence technology probe to explore how remote workers might present themselves and be perceived as an equal and unique embodied being in a workplace. VROOM (Virtual Robot Overlay for Online Meetings) augments a standard Mobile Robotic Telepresence experience by (1) adding a virtual avatar overlay of the remote person to the local space, viewable through a HoloLens worn by the local user, through which the remote user can gesture and express themselves, and (2) giving the remote user an immersive 360° view of the local space, captured by a 360° camera on the robot, which they can view through a VR headset. We ran a study to understand how pairs of participants (one local and one remote) collaborate using VROOM in a search and word-guessing game. Our findings illustrate that there is much potential for a system like VROOM to support dynamic collaborative activities in which embodiment, gesturing, mobility, spatial awareness, and non-verbal expressions are important. However, there are also challenges to be addressed, specifically around proprioception, the mixing of a physical robot body with a virtual human avatar, uncertainties of others' views and capabilities, fidelity of expressions, and the appearance of the avatar. We conclude with further design suggestions and recommendations for future work.
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- Lillian Yang, Carman Neustaedter, and Thecla Schiphorst. 2017. Communicating Through A Telepresence Robot: A Study of Long Distance Relationships. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '17). ACM, New York, NY, USA, 3027--3033. https://doi.org/10.1145/3027063.3053240Google ScholarDigital Library
Index Terms
- Belonging There: VROOM-ing into the Uncanny Valley of XR Telepresence
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