Bryan Semaan
Skip Abstract Section
Abstract
Getting a divorce. Being diagnosed with a disease. Going through a relationship breakup. Living through a natural disaster. All of these events are often life disrupting and debilitating. While some disruptive events are short-lived, some can be a routine part of everyday life. This leads to the question of how people who experience prolonged disruption in their lives build resilience---that is, how do they manage and overcome such events? To explore this question, this paper utilizes a case study approach to explore the use, creation, and re-appropriation of technology across three prolonged disruptions-the Second Gulf War in Iraq, veteran transitions, and the coming out experiences of LGBTQ-identifying people. Using a conceptual frame that brings together routine dynamics and infrastructuring, we find that engaging in routine infrastructuring practices generated resilience in people's daily lives---a phenomenon we dub 'routine infrastructuring' as 'building everyday resilience with technology.' We then theorize properties of infrastructure and infrastructuring practice that enable resiliency, and conclude with how infrastructuring is a form of care work that is oriented towards individuals, communities, and society.
- Konstantin Aal, George Yerousis, Kai Schubert, Dominik Hornung, Oliver Stickel, and Volker Wulf. 2014. Come_in@Palestine: Adapting a German computer club concept to a Palestinian refugee camp. In Proceedings of the 5th ACM International Conference on Collaboration across Boundaries: Culture, Distance & Technology. ACM, 111--120.Google Scholar
Digital Library
- Veterans Health Administration. [n.d.]. Review of Alleged Mismanagement at the Health Eligibility Center. http://www.va.gov/oig/publications/report-summary.asp?id=3586Google Scholar
- Tawfiq Ammari and Sarita Schoenebeck. 2015. Understanding and Supporting Fathers and Fatherhood on Social Media Sites. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. ACM, 1905--1914.https://doi.org/10.1145/2702123.2702205Google ScholarDigital Library
- Jeffrey Bardzell and Shaowen Bardzell. 2013. What is "Critical" about Critical Design?. In SIGCHI Conference on Human Factors in Computing Systems. ACM, 3297--3306.Google ScholarDigital Library
- Shaowen Bardzell. 2010. Feminist HCI: Taking stock and outlining an agenda for design. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 1301--1310. https://doi.org/10.1145/1753326.1753521Google ScholarDigital Library
- Shaowen Bardzell, Shad Gross, Jeffrey Wain, Austin Toombs, and Jeffrey Bardzell. 2011. The significant screwdriver:care, domestic masculinity, and interaction design. In Proceedings of the 25th BCS Conference on Human-Computer Interaction. British Computer Society, 371--377.Google Scholar
- Geoffrey Bowker. 1994. Information mythology: The world of/as information.Information acumen: The understanding and use of knowledge in modern business(1994), 231--247.Google Scholar
- Geoffrey C Bowker, Karen Baker, Florence Millerand, and David Ribes. 2009. Toward information infrastructure studies:Ways of knowing in a networked environment. In International Handbook of Internet Research. Springer, 97--117.Google Scholar
- Moira Burke and Robert Kraut. 2013. Using Facebook after losing a job: Differential benefits of strong and weak ties. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work. ACM, 1419--1430. https://doi.org/10.1145/2441776.2441936Google ScholarDigital Library
- Bendik Bygstad. 2010. Generative mechanisms for innovation in information infrastructures. Information and Organization 20, 3--4 (2010), 156--168.Google ScholarDigital Library
- Joseph J Collins. 1998. The complex context of American military culture: A practitioner's view. Washington Quarterly21, 4 (1998), 213--228. https://doi.org/10.1080/01636609809550359Google Scholar
- L Comfort. 2007. Shared risk: Complex systems in seismic response.Google Scholar
- Jill P Dimond, Casey Fiesler, and Amy S Bruckman. 2011. Domestic violence and information communication technologies. Interacting with Computers23, 5 (2011), 413--421. https://doi.org/10.1016/j.intcom.2011.04.006Google Scholar
- Michaelanne Dye, David Nemer, Josiah Mangiameli, Amy Bruckman, and Neha Kumar. 2018. The human infrastructure of El Paquete, Cuba's offline internet. Interactions 26, 1 (2018), 58--62.Google ScholarDigital Library
- Brianna Dym, Casey Fiesler, Jed R Brubaker, and Bryan Semaan. [n.d.]. "Coming out okay": Community narratives for LGBTQ identity recovery work.Google Scholar
- Tineke M Egyedi and Donna C Mehos. 2012.Inverse infrastructures: Disrupting networks from below. Edward Elgar Publishing. https://doi.org/10.4337/9781781952290Google Scholar
- Ingrid Erickson and Mohammad Hossein Jarrahi. 2016. Infrastructuring and the challenge of dynamic seams in mobile knowledge work. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing. ACM, 1323--1336. https://doi.org/10.1145/2818048.2820015Google ScholarDigital Library
- Martha S Feldman. 2000. Organizational routines as a source of continuous change. Organization Science11, 6 (2000), 611--629.Google ScholarDigital Library
- Casey Fiesler. 2007. Everything I need to know I learned from fandom: How existing social norms can help shape the next generation of user-generated content. Vand. J. Ent. & Tech. L.10 (2007), 729.Google Scholar
- Casey Fiesler, Shannon Morrison, and Amy S Bruckman. 2016. An archive of their own: A case study of feminist HCI and values in design. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM,2574--2585. https://doi.org/10.1145/2858036.2858409Google ScholarDigital Library
- Casey Fiesler, Shannon Morrison, R Benjamin Shapiro, and Amy S Bruckman. 2017. Growing their own: Legitimate peripheral participation for computational learning in an online fandom community. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing. ACM, 1375--1386.Google ScholarDigital Library
- Linda Garnets, Gregory M Herek, and Barrie Levy. 1990. Violence and victimization of lesbians and gay men: Mental health consequences. Journal of Interpersonal Violence5, 3 (1990), 366--383.Google ScholarCross Ref
- Anthony Giddens. 1991.Modernity and self-identity: Self and society in the late modern age. Stanford University Press.Google Scholar
- Chris Hagar and Caroline Haythornthwaite. 2005. Crisis, farming & community. The Journal of Community Informatics1, 3 (2005).Google Scholar
- Oliver L Haimson, Jed R Brubaker, Lynn Dombrowski, and Gillian R Hayes. 2015. Disclosure, stress, and support during gender transition on Facebook. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. ACM, 1176--1190. https://doi.org/10.1145/2675133.2675152Google ScholarDigital Library
- Foad Hamidi, Morgan Klaus Scheuerman, and Stacy M Branham. 2018. Gender recognition or gender reductionism?: The social implications of embedded gender recognition systems. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. ACM, 8.Google ScholarDigital Library
- Ole Hanseth and Kalle Lyytinen. 2010. Design theory for dynamic complexity in information infrastructures: the case of building internet.Journal of Information Technology 25, 1 (2010), 1--19.Google Scholar
- Donna Haraway. 2006. A cyborg manifesto: Science, technology, and socialist-feminism in the late 20th century. In The International Handbook of Virtual Learning Environments. Springer, 117--158. https://doi.org/10.1007/978--1--4020--3803--7_4Google Scholar
- Erik Hollnagel, David D Woods, and Nancy Leveson. 2006. Resilience engineering: Concepts and precepts. Ashgate Publishing, Ltd.Google Scholar
- Herminia Ibarra and Jennifer L Petriglieri. 2010. Identity work and play. Journal of Organizational Change Management 23, 1 (2010), 10--25.Google ScholarCross Ref
- Steven J Jackson. 2014. Rethinking Repair. Media technologies: Essays on communication, materiality, and society(2014),221--239. https://doi.org/10.7551/mitpress/9780262525374.003.0011Google Scholar
- Jane Jacobs. 1992. The death and life of great American cities. 1961. New York: Vintage(1992).Google Scholar
- Eric Klinenberg. 2015.Heat wave: A social autopsy of disaster in Chicago. University of Chicago Press. https://doi.org/10.7208/chicago/9780226026718.001.0001Google Scholar
- Julie Konik and Abigail Stewart. 2004. Sexual identity development in the context of compulsory heterosexuality. Journal of Personality 72, 4 (2004), 815--844.Google ScholarCross Ref
- Matthias Korn and Amy Voida. 2015. Creating friction: Infrastructuring civic engagement in everyday life. In Proceedings of The Fifth Decennial Aarhus Conference on Critical Alternatives. Aarhus University Press, 145--156.https://doi.org/10.7146/aahcc.v1i1.21198Google ScholarDigital Library
- Brian M. Landry, Eun Kyoung Choe, Stephen McCutcheon, and Julie A. Kientz. 2010. Post-traumatic stress disorder. Proceedings of the ACM International Conference on Health Informatics(2010), 780. https://doi.org/10.1145/1882992.1883110Google Scholar
- Christopher A Le Dantec and W Keith Edwards. 2008. Designs on dignity: Perceptions of technology among the homeless. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 627--636. https://doi.org/10.1145/1357054.1357155Google ScholarDigital Library
- Charlotte P Lee, Paul Dourish, and Gloria Mark. 2006. The human infrastructure of cyber infrastructure. In Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work. ACM, 483--492. https://doi.org/10.1145/1180875.1180950Google ScholarDigital Library
- Caitlin Lustig and Bonnie Nardi. 2015. Algorithmic authority: The case of Bitcoin. In2015 48th Hawaii International Conference on System Sciences. IEEE, 743--752.Google ScholarDigital Library
- Kalle Lyytinen, Carsten Sørensen, and David Tilson. 2017. Generativity in digital infrastructures: A research note. In The Routledge Companion to Management Information Systems. Routledge, 253--275.Google Scholar
- S F J Mak, R Williams, and J Mackness. 2010. Blogs and forums as communication and learning tools in a MOOC. Proceedings of the 7th International Conference on Networked Learning 2010(2010), 275--285. https://doi.org/10.1162/dmal.9780262524834.071Google Scholar
- Diane Maloney-Krichmar and Jenny Preece. 2005. A multilevel analysis of sociability, usability, and community dynamics in an online health community. ACM Transactions on Computer-Human Interaction 12, 2 (2005), 201--232.Google ScholarDigital Library
- Siambabala Bernard Manyena. 2006. The concept of resilience revisited. Disasters 30, 4 (2006), 434--450.Google ScholarCross Ref
- Gloria Mark and Bryan Semaan. 2008. Resilience in collaboration: Technology as a resource for new patterns of action.InProceedings of the 2008 ACM Conference on Computer supported Cooperative Work. ACM, 137--146.Google Scholar
- Gloria J Mark, Ban Al-Ani, and Bryan Semaan. 2009. Resilience through technology adoption: Merging the old and thenew in Iraq. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 689--698.Google ScholarDigital Library
- Michael Massimi, Jackie L Bender, Holly O Witteman, and Osman H Ahmed. 2014. Life transitions and online health communities: reflecting on adoption, use, and disengagement. In Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing. ACM, 1491--1501.Google ScholarDigital Library
- Michael Massimi, Jill P Dimond, and Christopher A Le Dantec. 2012. Finding a new normal: the role of technology in life disruptions. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work. ACM, 719--728.https://doi.org/10.1145/2145204.2145314Google ScholarDigital Library
- Tsubasa Morioka, Nicole B Ellison, and Michael Brown. 2016. Identity Work on Social Network Sites: Disadvantaged Students' College Transition Processes. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing. 848--859.Google Scholar
- National Alliance to End Homelessness. 2015. Veterans. http://www.endhomelessness.org/pages/veteransGoogle Scholar
- Wanda J Orlikowski. 1992. The duality of technology: Rethinking the concept of technology in organizations. Organization science 3, 3 (1992), 398--427.Google Scholar
- Leysia Palen and Sophia B Liu. 2007. Citizen communications in crisis: Anticipating a future of ICT-supported public participation. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 727--736.Google ScholarDigital Library
- Leysia Palen and Sarah Vieweg. 2008. The emergence of online wide scale interaction in unexpected events: Assistance, alliance & retreat. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work. ACM, 117--126.Google ScholarDigital Library
- Brian T Pentland, Martha S Feldman, Markus C Becker, and Peng Liu. 2012. Dynamics of organizational routines: A generative model.Journal of Management Studies 49, 8 (2012), 1484--1508.Google Scholar
- Volkmar Pipek and Volker Wulf. 2009. Infrastructuring: Toward an integrated perspective on the design and use of information technology.Journal of the Association for Information Systems 10, 5 (2009), 447.Google Scholar
- Robert D Putnam. 2000. Bowling alone: America's declining social capital. In Culture and Politics. Springer, 223--234.Google ScholarCross Ref
- Yan Qu, Philip Fei Wu, and Xiaoqing Wang. 2009. Online community response to major disaster: A study of Tianya forum in the 2008 Sichuan earthquake. In 42nd Hawaii International Conference on System Sciences. IEEE, 1--11.Google Scholar
- Linda Resnik, Daniel W Bradford, Shirley M Glynn, Alan M Jette, C Johnson Hernandez, and Sharon Wills. 2012. Issues in defining and measuring veteran community reintegration: Proceedings of the working group on community reintegration, VA rehabilitation outcomes conference, Miami, Florida. Journal of Rehabilitation Research and Development49,1 (2012), 87--100. https://search.proquest.com/docview/1011945915?accountid=14214Google ScholarCross Ref
- Steve Sawyer, Ingrid Erickson, and Mohammad Hossein Jarrahi. 2019. Infrastructural competence. digital STS: A FieldGuide for Science & Technology Studies(2019), 267.Google Scholar
- Steven L Sayers. 2011. Family reintegration difficulties and couples therapy for military veterans and their spouses.Cognitive and Behavioral Practice 18, 1 (2011), 108--119. https://doi.org/10.1016/j.cbpra.2010.03.002Google Scholar
- Roger C Schank and Robert P Abelson. 2013. Scripts, plans, goals, and understanding: An inquiry into human knowledge structures. Psychology Press. https://doi.org/10.1016/B978--1--4832--1446--7.50019--4Google Scholar
- Barry R Schlenker, Thomas W Britt, John Pennington, Rodolfo Murphy, and Kevin Doherty. 1994. The triangle modelof responsibility. Psychological Review 101, 4 (1994), 632.Google ScholarCross Ref
- Nancy K. Schlossberg. 2005.Counseling Adults in Transition: Linking Practice with Theory. Springer Publishing Company.Google Scholar
- Kai Schubert, Anne Weibert, and Volker Wulf. 2011. Locating computer clubs in multicultural neighborhoods: How collaborative project work fosters integration processes. International Journal of Human-Computer Studies 69, 10 (2011),669--678.Google ScholarDigital Library
- Bryan Semaan and Gloria Mark. 2011. Technology-mediated social arrangements to resolve breakdowns in infrastructure during ongoing disruption. ACM Transactions on Computer-Human Interaction 18, 4 (2011), 21.Google ScholarDigital Library
- Bryan C Semaan, Lauren M. Britton, and Bryan Dosono. 2016. Transition resilience with ICTs: 'Identity awareness' in veteran re-integration. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, 2882--2894. https://doi.org/10.1145/2858036.2858109Google ScholarDigital Library
- Bryan C Semaan, Lauren M. Britton, and Bryan Dosono. 2017. Military masculinity and the travails of transitioning: Disclosure in social media. In Proceedings of the 20th ACM Conference on Computer Supported Cooperative Work and Social Computing. ACM. https://doi.org/10.1145/2998181.2998221Google ScholarDigital Library
- Irina Shklovski, Robert Kraut, and Jonathon Cummings. 2006. Routine patterns of internet use and psychological well-being: Coping with a residential move. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 969--978. https://doi.org/10.1145/1124772.1124917Google ScholarDigital Library
- Irina Shklovski, Robert Kraut, and Jonathon Cummings. 2008. Keeping in touch by technology: Maintaining friendships after a residential move. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM,807--816. https://doi.org/10.1145/1357054.1357182Google ScholarDigital Library
- David Snow. 2001. Collective identity and expressive forms. Center for the Study of Democracy(2001). https://doi.org/10.1016/B0-08-043076--7/04094--8Google ScholarCross Ref
- Paul C Sondrol. 1992. 1984 Revisited? A Re-Examination of Uruguay's Military Dictatorship. Bulletin of Latin AmericanResearch11, 2 (1992), 187--203.Google Scholar
- Steven M Southwick, George A Bonanno, Ann S Masten, Catherine Panter-Brick, and Rachel Yehuda. 2014. Resilience definitions, theory, and challenges: Interdisciplinary perspectives. European Journal of Psychotraumatology5, 1 (2014),25338.Google Scholar
- Susan Leigh Star and Karen Ruhleder. 1996. Steps toward an ecology of infrastructure: Design and access for large information spaces. Information Systems Research 7, 1 (1996), 111--134. https://doi.org/10.1287/isre.7.1.111Google ScholarDigital Library
- Jeannette N Sutton, Leysia Palen, and Irina Shklovski. 2008. Back channels on the front lines: Emergency uses of social media in the 2007 Southern California Wildfires. University of Colorado.Google Scholar
- Austin L Toombs, Shaowen Bardzell, and Jeffrey Bardzell. 2015. The proper care and feeding of hacker spaces: Careethics and cultures of making. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. ACM, 629--638.Google ScholarDigital Library
- US Census Bureau. 2014. Facts for Feature: Veterans Day 2014: Nov. 11. http://www.census.gov/newsroom/facts-for-features/2014/cb14-ff24.htmlGoogle Scholar
- Susan Van Den Tillaart, Donna Kurtz, and Penny Cash. 2009. Powerlessness, marginalized identity, and silencing of health concerns: Voiced realities of women living with a mental health diagnosis. International Journal of Mental Health Nursing 18, 3 (2009), 153--163.Google ScholarCross Ref
- Janet Vertesi. 2014. Seamful spaces: Heterogeneous infrastructures in interaction. Science, Technology, & Human Values39, 2 (2014), 264--284. https://doi.org/10.1177/0162243913516012Google ScholarCross Ref
- Sarah Vieweg, Amanda L Hughes, Kate Starbird, and Leysia Palen. 2010. Microblogging during two natural hazards events: What twitter may contribute to situational awareness. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 1079--1088.Google ScholarDigital Library
- Anne Weibert and Volker Wulf. 2010. All of a sudden we had this dialogue...: Intercultural computer clubs' contribution to sustainable integration. In Proceedings of the 3rd International Conference on Intercultural Collaboration. ACM,93--102.Google ScholarDigital Library
- Karl E Weick. 1993. The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly(1993), 628--652.Google Scholar
- Karl E Weick. 1995. Sensemaking in organizations. Vol. 3. SAGE Publications.Google Scholar
- Leonard Wong, Paul Bliese, and Dennis McGurk. 2003. Military leadership: A context specific review. The Leadership Quarterly 14, 6 (2003), 657--692.Google ScholarCross Ref
- George Yerousis, Konstantin Aal, Thomas von Rekowski, David W Randall, Markus Rohde, and Volker Wulf. 2015. Computer-enabled project spaces: Connecting with Palestinian refugees across camp boundaries. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. ACM, 3749--3758.Google ScholarDigital Library
Index Terms
- 'Routine Infrastructuring' as 'Building Everyday Resilience with Technology': When Disruption Becomes Ordinary
Recommendations
Studying Infrastructuring Ethnographically
This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of ...
Infrastructuring, collaboration and evolving socio-material practices of changing our world
PDC '14: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2The workshop will examine issues around emerging participation in (re-)designing technological and/or societal infrastructures. Contributions should provide cases and/or methodological reflections on connecting ongoing social or professional practices ...
Designing for Collaborative Infrastructuring: Supporting Resonance Activities
'Infrastructuring' as a concept draws attention to the way in which a designed artefact or system is not the end of the development process. Rather, technology development takes place up to, and including, its successful establishment in an associated ...
Comments