Abstract
Central IT needs to guide functional areas and departments toward effective operational and procurement practices.
- Bolden, R. Distributed leadership in organizations: A review of theory and research. International Journal of Management Reviews 13, 3 (Sept. 2011), 251--269.Google ScholarCross Ref
- Cannon, D. ITIL Service Strategy. The Stationery Office, Norwich, U.K., 2011. Google ScholarDigital Library
- Chua, C.E.H., Lim, W.K., Soh, C., and Sia, S.K. Enacting clan control in complex IT projects. MIS Quarterly 36, 2 (June 2012), 577--600. Google ScholarDigital Library
- Ciborra, C. From thinking to tinkering: The grassroots of strategic information systems. The Information Society 8, 4 (1992), 297--309.Google ScholarCross Ref
- Denis, J.-L., Langley, A., and Sergi, V. Leadership in the plural. Academy of Management Annals 6, 1 (June 2012), 211--283.Google ScholarCross Ref
- Dos Santos, B.L. Justifying investments in new information technologies. Journal of Management Information Systems 7, 4 (Spring 1991), 71--90. Google ScholarDigital Library
- Golden, B. As CMOs grab IT budget from CIOs, cloud CapEx and OpEx shift. CIO Magazine (Jan. 28, 2013).Google Scholar
- Greefhorst, D. and Proper, E. Architecture Principles: The Cornerstones of Enterprise Architecture. Springer-Verlag, Berlin, Germany, 2011. Google ScholarDigital Library
- Hunnebeck, L. ITIL Service Design. The Stationery Office, Norwich, U.K., 2011.Google Scholar
- Iden, J. and Eikebrokk, T.R. Using the ITIL process reference model for realizing IT governance: An empirical investigation. Information Systems Management 31, 1 (2014), 37--58. Google ScholarDigital Library
- Kirsch, L.J., Ko, D.-G., and Haney, M.H. Investigating the antecedents of team-based clan control: Adding social capital as a predictor. Organization Science 21, 2 (Apr. 2010), 469--489. Google ScholarDigital Library
- Ko, A.J., Abraham, R., Beckwith, L., Blackwell, A., Burnett, M., Erwig, M., Scaffidi, C., Lawrance, J., Lieberman, H., Myers, B., Rosson, M.B., Rothermel, G., Shaw, M., and Wiedenbeck, S. The state of the art in end-user software engineering. ACM Computing Surveys 43, 3 (Apr. 2011), 1--44. Google ScholarDigital Library
- Lacey, C. Shadow IT Goes Mainstream. Unisys blog, May 6, 2015; http://blogs.unisys.com/financialindustryinsights/shadow-it-goes-mainstream/Google Scholar
- Liang, H., Saraf, N., Hu, Q., and Xue, Y. Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. MIS Quarterly 31, 1 (Mar. 2007), 1--29. Google ScholarDigital Library
- Lloyd, V. ITIL Continual Service Improvement. The Stationery Office, Norwich, U.K., 2011. Google ScholarDigital Library
- Madhavan, R. and Grover, R. From embedded knowledge to embodied knowledge: New product development as knowledge management. Journal of Marketing 62, 4 (Oct. 1998), 1--12.Google ScholarCross Ref
- Pollard, C. and Cater-Steel, A. Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: An exploratory study. Information Systems Management 26, 2 (Apr. 2009), 164--175. Google ScholarDigital Library
- Poppo, L. and Zenger, T.R. Do formal contracts and relational governance function as substitutes or complements? Strategic Management Journal 23, 8 (May 2002), 707--725.Google ScholarCross Ref
- Rance, S. ITIL Service Transition. The Stationery Office, Norwich, U.K., 2011. Google ScholarDigital Library
- Saunders, C., Gebelt, M., and Hu, Q. Achieving success in information systems outsourcing. California Management Review 39, 2 (Dec. 1997), 63--79.Google ScholarCross Ref
- Simonsen, J. Involving top management in IT projects. Commun. ACM 50, 8 (Aug. 2007), 53--58. Google ScholarDigital Library
- Star, S.L. and Ruhleder, K. Steps toward an ecology of infrastructure: Design and access for large information spaces. Information Systems Research 7, 1 (Mar. 1996), 111--134. Google ScholarDigital Library
- Steinberg, R. ITIL Service Operation. The Stationery Office, Norwich, U.K., 2011. Google ScholarDigital Library
- Wagner, J.A. The organizational double bind: Toward an understanding of rationality and its complement. Academy of Management Review 3, 4 (Oct. 1978), 786--795.Google ScholarCross Ref
- Zoet, M.M., Heerink, A.W., Lankhorst, M.M., Hoppenbrouwers, S.J.B.A., and Stokkum, W.v. An agile way of working. In Agile Service Development: Combining Adaptive Methods and Flexible Solutions, Springer-Verlag, Berlin, Germany, 2012, 111--140.Google Scholar
Index Terms
- Bottom-up enterprise information systems: rethinking the roles of central IT departments
Recommendations
New information systems leaders: a changing role in a changing world
It is widely argued that the information systems (IS) leadership function has undergone fundamental changes over the past decade. TO better understand the changes, this study compares the backgrounds, responsibilities, reporting relationships, and power ...
Comments