From the Publisher:
As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of Cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems -- resources that can even help us with problems that arise offline. Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in Cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology -- in the form of online resources -- can take on the role of a "fourth party," working with and assisting the traditional third party in settling conflicts more efficiently.
Katsh and Rifkin examine the recent history of online dispute resolution (ODR) and detail the basic goals and qualities of any ODR system. They show how to use ODR as a supplement to dispute resolution that occurs mainly offline, as well as the role of the "fourth party" when ODR is exclusively online -- such as when disputes arise out of online activities or when the parties are separated by distant locations. In addition, they detail the specific role of the ODR practitioner and the special skills needed to conduct online work.
Online Dispute Resolution provides practical, how-it-works information for arriving at an efficient and economical process for dispute resolution online. This book is sure to become an indispensable resource for anyone seeking to resolve individual conflicts, insurance settlements, or E-commerce disputes, as well as those working in corporate, organizational, or institutional mediation.
Cited By
- Carneiro D, Novais P, Andrade F, Zeleznikow J and Neves J (2013). Using Case-Based Reasoning and Principled Negotiation to provide decision support for dispute resolution, Knowledge and Information Systems, 36:3, (789-826), Online publication date: 1-Sep-2013.
- Suquet J, Casanovas P, Binefa X, Martínez O, Ruiz A and Ceballos J Consumedia. Functionalities, Emotion Detection and Automation of Services in a ODR Platform Revised Selected Papers of the AICOL 2013 International Workshops on AI Approaches to the Complexity of Legal Systems - Volume 8929, (247-260)
- Carneiro D, Analide C, Novais P and Neves J An evolutionary approach to generate solutions for conflict scenarios Proceedings of the 7th international conference on Hybrid Artificial Intelligent Systems - Volume Part I, (440-451)
- Carneiro D, Gomes M, Novais P and Neves J Developing dynamic conflict resolution models based on the interpretation of personal conflict styles Proceedings of the 15th Portugese conference on Progress in artificial intelligence, (44-58)
- Carneiro D, Novais P and Neves J Towards Domain-Independent Conflict Resolution Tools Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 02, (145-148)
Carneiro D, Novais P, Andrade F and Neves J Retrieving information in online dispute resolution platforms Proceedings of the 13th International Conference on Artificial Intelligence and Law, (224-228)- Carneiro D, Novais P, Andrade F and Neves J Improving mediation processes with avoiding parties Proceedings of the 2010 international conference on New Frontiers in Artificial Intelligence, (117-128)
- Osterweil L and Clarke L Supporting negotiation and dispute resolution with computing and communication technologies Proceedings of the FSE/SDP workshop on Future of software engineering research, (269-272)
- Billings M and Watts L Understanding dispute resolution online Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, (1447-1456)
- Andrade F, Novais P, Carneiro D, Zeleznikow J and Neves J Using BATNAs and WATNAs in online dispute resolution Proceedings of the 2009 international conference on New frontiers in artificial intelligence, (5-18)
- Katsh E Dispute resolution and e-government Proceedings of the 2nd international conference on Theory and practice of electronic governance, (494-495)
- Clarke L, Gaitenby A, Katsh E, Marzilli M, Osterweil L, Rainey D, Simidchieva B, Sondheimer N, Wing L and Wise A Using process definitions to drive user interactions with digital government systems Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains, (310-311)
- Letia I and Groza A Structured argumentation in a mediator for online dispute resolution Proceedings of the 5th international conference on Declarative agent languages and technologies V, (193-210)
- Clarke L, Gaitenby A, Gyllstrom D, Katsh E, Marzilli M, Osterweil L, Sondheimer N, Wing L, Wise A and Rainey D A process-driven tool to support online dispute resolution Proceedings of the 2006 international conference on Digital government research, (356-357)
- Katsh E, Osterweil L, Sondheimer N and Rainey D Experimental application of process technology to the creation and adoption of online dispute resolution Proceedings of the 2006 international conference on Digital government research, (273-274)
- Tanaka T, Yasumura Y, Katagami D and Nitta K Online support system for mediator education Proceedings of the 19th international joint conference on Artificial intelligence, (1702-1703)
- Schild U and Zeleznikow J A taxonomy for modelling discretionary decision making in the legal domain Proceedings of the 10th international conference on Artificial intelligence and law, (60-64)
- Katsh E, Osterweil L, Sondheimer N and Rainey D Early lessons from the application of process technology to online grievance mediation Proceedings of the 2005 national conference on Digital government research, (99-100)
- Zeleznikow J (2002). An Australian Perspective on Research and Development Required for the Construction of Applied Legal Decision Support Systems, Artificial Intelligence and Law, 10:4, (237-260), Online publication date: 1-Dec-2002.
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