- Authors:
- Karen Holtzblatt,
- Hugh Beyer
Contextual Design is a user-centered design process that uses in-depth field research to drive innovative design. Contextual Design was first invented in 1988 and has since been used in a wide variety of industries and taught in universities all over the world. It is a complete front-end design process rooted in Contextual Inquiry, the widespread, industry-standard field data gathering technique. Contextual Design adds techniques to analyze and present user data, drive ideation from data, design specific product solutions, and iterate those solutions with customers. In 2013, we overhauled the method to account for the way that technology has radically changed people's lives since the invention of the touchscreen phones and other always-on, always-connected, and always-carried devices. This book describes the new Contextual Design, evolved to help teams design for the way technology now fits into peoples' lives. We briefly describe the steps of the latest version of Contextual Design and show how they create a continual immersion in the world of the user for the purpose of innovative product design.
Cited By
- Heikkilä T, Seppälä T, Kuula T and Karvonen H (2019). Remote Robot-Sensor Calibration Service, International Journal of Mobile Devices, Wearable Technology, and Flexible Electronics, 10:1, (15-36), Online publication date: 1-Jan-2019.
Pröbster M, Hermann J and Marsden N Personas and Persons - An Empirical Study on Stereotyping of Personas Proceedings of Mensch und Computer 2019, (137-145)- Olesen J and Halskov K The Dynamic Design Space During a Game Jam Proceedings of the 22nd International Academic Mindtrek Conference, (30-38)
- Taylor J, Soro A, Roe P, Lee Hong A and Brereton M “Debrief O'Clock” Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, (1-14)
- Li J, Röggla T, Glancy M, Jansen J and Cesar P A New Production Platform for Authoring Object-based Multiscreen TV Viewing Experiences Proceedings of the 2018 ACM International Conference on Interactive Experiences for TV and Online Video, (115-126)
- Righi V, Sayago S and Blat J (2017). When we talk about older people in HCI, who are we talking about? Towards a turn to community in the design of technologies for a growing ageing population, International Journal of Human-Computer Studies, 108:C, (15-31), Online publication date: 1-Dec-2017.
- Opromolla A, Volpi V, Pollini A, Verioli A, Mesenzani M and Medaglia C (2017). Citizen Involvement in Public Services Design, International Journal of Public Administration in the Digital Age, 4:4, (34-50), Online publication date: 1-Oct-2017.
- Trösterer S, Meneweger T, Meschtscherjakov A and Tscheligi M Transport Companies, Truck Drivers, and the Notion of Semi-Autonomous Trucks Proceedings of the 9th International Conference on Automotive User Interfaces and Interactive Vehicular Applications Adjunct, (201-205)
- Sonne T, Merritt T, Marshall P, Lomholt J, Müller J and Grønbæk K Calming Children When Drawing Blood Using Breath-based Biofeedback Proceedings of the 2017 Conference on Designing Interactive Systems, (725-737)
- Krome S, Batty J, Greuter S and Holopainen J AutoJam Proceedings of the 2017 Conference on Designing Interactive Systems, (441-450)
- Marsden N, Pröbster M, Haque M and Hermann J Cognitive styles and personas Proceedings of the 29th Australian Conference on Computer-Human Interaction, (452-456)
- Marsden N, Hermann J and Pröbster M Developing personas, considering gender Proceedings of the 29th Australian Conference on Computer-Human Interaction, (392-396)
- Taylor J, Vyas D and Sharp T Diversity and coherence in a hackerspace for people from a low socioeconomic community Proceedings of the 29th Australian Conference on Computer-Human Interaction, (238-247)
- Ly N, Preßler J, Gall D, Hurtienne J and Huber S Tangible interaction drawers for people with dementia Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct, (157-160)
- Krome S, Walz S and Greuter S Contextual Inquiry of Future Commuting in Autonomous Cars Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, (3122-3128)
- Tscharn R, Löffler D, Lipp D, Kuge J and Hurtienne J Senior, follower and busy grumbler Adjunct Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2015 ACM International Symposium on Wearable Computers, (801-806)
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