Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-governments potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
Cited By
- Ashaye O and Irani Z (2019). The role of stakeholders in the effective use of e-government resources in public services, International Journal of Information Management: The Journal for Information Professionals, 49:C, (253-270), Online publication date: 1-Dec-2019.
Serramia M, Lopez-Sanchez M, Rodriguez-Aguilar J, Morales J, Wooldridge M and Ansotegui C Exploiting Moral Values to Choose the Right Norms Proceedings of the 2018 AAAI/ACM Conference on AI, Ethics, and Society, (264-270)- Serramia M, Lopez-Sanchez M, Rodriguez-Aguilar J, Rodriguez M, Wooldridge M, Morales J and Ansotegui C Moral Values in Norm Decision Making Proceedings of the 17th International Conference on Autonomous Agents and MultiAgent Systems, (1294-1302)
- Lopez-Sanchez M, Serramia M, Rodriguez-Aguilar J, Morales J and Wooldridge M Automating Decision Making to Help Establish Norm-Based Regulations Proceedings of the 16th Conference on Autonomous Agents and MultiAgent Systems, (1613-1615)
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