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Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and TechniquesNovember 2004
- Authors:
- Catherine Courage,
- Kathy Baxter
Abstract
No abstract available.
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Index Terms
- Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques
Recommendations
Reviews
Charles William Bash
Many modern computer systems are "user subscribed": the user chooses which ones to use, and which ones not to use. For that reason, having a system that operates the way the user expects it to operate is not just a good thing, it's a necessary component. Otherwise, the user will unsubscribe even before learning if the system really works. Courage and Baxter have put together a comprehensive practical guide to determining what these user requirements are. They are careful to separate user requirements (it works as the user expects) from business requirements (the company needs to make money, attract customers, and so on). The introduction covers the obvious questions, and covers user requirements, learning about your product and users, ethical and legal considerations, and setting up facilities for your user requirement activities. This introduction section is followed by two chapters on getting up and running: "Preparing for Your User Requirements Activity" and "During Your User Requirements Activity." The best section of the book is the one discussing the actual methods that can be used. This section consists of seven chapters, each of which discusses a single specific method, what that method is good for, what the drawbacks of it are, how to set it up, how to run it, and, finally, how to get the data out of it. As I read the book, the only real drawback I noted was that the chapter on setting up facilities (part of the introduction) is a likely place for users to stop reading. It might have been better to move the chapters on methods closer to the front, and move the lab construction chapter to a point later in the book when the reader had already committed to the process. This is a very comprehensive discussion of a difficult task. Each section contains a case study that helps to elaborate on and elucidate the lessons from that chapter. I found that these case studies answered many of my questions, at just about the right point in reading the book. Online Computing Reviews Service
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