ABSTRACT
This paper argues that a focus on quality in use limits the potential of HCI. It summarizes how novel approaches such as Grounded Design can let us go beyond usability to reveal the fit between designs and expected contexts of use. This however is still not enough. It cannot resolve dilemmas about what is and is not a usability problem, or when fit is or is not essential. Such dilemmas can only be resolved by an understanding of the value that artifacts aim to deliver in the world. HCI must move beyond contextual description to prescriptive approaches to value in the world.
- Brooks, B. M., "Bus Design: A study of passenger capabilities and requirements," in Design for Work and Use, Vol. 2., eds. H. G. Maule <http://www.amazon.co.uk/exec/obidos/search-handle-url/index=books-uk&field-author=Maule%2C%20H.%20G./202-6358242-7156634>> and J. S. Weiner <http://www.amazon.co.uk/exec/obidos/search-handle-url/index=books-uk&field-author=Weiner%2C%20J.%20S./202-6358242-7156634>>, 15--48, Taylor and Francis, 1981.Google Scholar
- Cockton, G., "L'Avenir de L'Interface - The Future of the Interface," in Actes des 2èmes journées Multimédia, ed. M. Noirhomme-Fraiture, Presses Universitaires de Namur, Belgium, 11--34, 2002.Google Scholar
- Cockton, G., "Editorial: From doing to being: bringing emotion into interaction," Interacting with Computers, 14(2), 89--92, 2002.Google ScholarCross Ref
- Cockton, G., Clarke, S., Gray, P.D., and Johnson, C., "Literate Development: Weaving Human Context into Design Specifications," in Critical Issues in User Interface Systems Engineering, eds. D. Benyon and P. Palanque, Springer Verlag: London, 227--248, 1996.Google Scholar
- Johnson, C. W., "The Impact of Utility and Time on Distributed Information Retrieval," in People and Computers XII, eds.H. Thimbleby, B. O'Conaill and P. Thomas, Springer Verlag, 191--204, 1997 Google ScholarDigital Library
- Lavery, D., G. Cockton & Atkinson, M., "Comparison of evaluation methods using structured usability problem reports," in Behaviour and Information Technology, 16(4/5), 246--266, 1997.Google ScholarCross Ref
- Newman, W. M., & Taylor, A. S., "Towards a methodology employing critical parameters to deliver performance improvements in interactive systems," in Proceedings of INTERACT 99, eds. A. Sasse and C. Johnson, 606--612, IOS Press, 1999.Google Scholar
- Riegelsberger, J., Sasse M. A., and McCarthy J. D.: "Trust at First Sight? A Test of Users' Ability to Identify Trustworthy e-Commerce Sites," in People and Computers XVII, eds. E. O'Neill, P. Johnson and P. Palanque, Springer-Verlag, 243--259, 2003.Google Scholar
- Strauss, A., and Corbin, J., Basics of Qualitative Research: Grounded Theory Procedures and Techniques, SAGE, 1990.Google Scholar
- Whiteside, J., Bennett, J., & Holtzblatt, K., "Usability engineering: Our experience and evolution," in Handbook of Human-Computer Interaction, ed. Helander, M., North-Holland, 791--817, 1988.Google Scholar
Index Terms
- From quality in use to value in the world
Recommendations
A development framework for value-centred design
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing SystemsHCI's focus has shifted from the system, via the user, to the context of use. All are necessary but not sufficient for effective interactive systems design, which requires a 'fourth' value-centred focus. System-, user- and context-centred HCI must be co?...
Can we measure quality in design and do we need to?
DIS '06: Proceedings of the 6th conference on Designing Interactive systemsThe new usability agenda is driving empirical and experimental studies into a growing range of quality criteria such as engagement, user experience, and aesthetics. Some see this as a positive move to theorise about the nature of good design qualities, ...
Quality, value(s) and choice: exploring deeper outcomes for HCI products
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
Comments