Laura Dabbish
Gina Venolia
ABSTRACT
What characteristics of an email message make it more likely to be discarded? Statistical analyses of a set of deleted and non-deleted messages revealed several factors that were important in predicting the fate of a message. After controlling for the owner of the particular message, four factors turned out to be most important: history of communication with the sender (messages sent to and messages received from), intra-organizational vs. external sender, and size of the recipient group.
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Digital Library
- Horvitz, E., Jacobs, A., and Hovel, D. (1999). Attention-sensitive alerting. Proceedings of UAI '99, Conference on Uncertainty and Artificial Intelligence. Google ScholarDigital Library
- Whittaker, S., and Sidner, C. (1996) Email Overload: Exploring Peronal Information Management of Email. Proceedings of CHI '96, the ACM Conference on Human Factors in Computing Systems. Google ScholarDigital Library
Index Terms
- Marked for deletion: an analysis of email data
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