Riitta-Liisa Larjovuori
ABSTRACT
The role of leadership in digital business transformation is a topical issue in need of more in-depth research. Based on an empirical investigation of eight Finnish organizations operating in the service sector, we gain understanding of the role and focus of leadership in the context of digital business transformation. Through a qualitative content analysis of data from 46 interviews, the four main leadership foci of digital business transformation are found: strategic vision and action, leading cultural change, enabling, and leading networks. The findings are discussed in the context of extant research on leadership and digital business development.
- O. Kohnke. 2017. It's not just about technology: The people side of digitization. In G. Oswald and M. Kleinemeier (Eds.) Shaping the Digital Enterprise, 69--91. Springer, Waldorf.Google Scholar
- E. Schreckling and C. Steiger. 2017. Digitalize or drown. In G. Oswald and M. Kleinemeier (Eds.) Shaping the Digital Enterprise, 3--27. Waldorf: Springer.Google Scholar
- Gartner. 2016. IT Glossary. https://www.gartner.com/it-glossary/d.Google Scholar
- M. Slavova. 2016. Digital Business Transformation. Ikonomiceski i Sotsialni Alternativi 4 (2016), 142--149.Google Scholar
- T. J. V. Saldanha, A. Kathuria, J. Khuntia, B. Konsynski, and M. A. Rojas. 2017. Leveraging Digitalization of Services for Performance: Evidence from the Credit Union Industry. International Conference on Information Systems, ICIS Proceedings (2017).Google Scholar
- E. Saari, S. Käpykangas, and M. Hasu. 2016. The Cinderella story -- a skilled worker's new chance in the digitalization of services. 26th Annual RESER Conference Proceedings (2016), 1059--1071.Google Scholar
- T. Hess, C. Matt, A. Benlian, and F. Wiesböck. 2016. Options for Formulating a Digital Transformation Strategy. MIS Quarterly Executive 15, 2 (2016), 123--139.Google Scholar
- A. Bharadwaj, O. El Sawy, P. Pavlou, and N. Venkatraman. 2013. Digital business strategy: toward a next generation of insights. MIS Quarterly 37, 2 (2013), 471--482. Google ScholarDigital Library
- A. Horlacher and T. Hess. 2016. What does a Chief Digital Officer do? Managerial tasks and roles of a new C-level position in the context of digital transformation. 49th Hawaii International Conference on System Sciences (HICSS) Proceedings (2016), 5126--5135. Google ScholarDigital Library
- S. J. Berman. 2012. Digital transformation: opportunities to create new business models. Strategy & Leadership 40, 2 (2012), 16--24.Google Scholar
- M. Uhl-Bien, R. Marion, and B. McKelvey. 2007. Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. Leadership Quarterly 18, 4 (2007), 298--318.Google ScholarCross Ref
- B. J. Avolio, F. O. Walumbwa, and T. J. Weber. 2009. Leadership: Current theories, research, and future directions. Annual Review of Psychology 60 (2009), 421--449.Google ScholarCross Ref
- G. Yukl, A. Gordon & T. Taber. 2002. A hierarchical taxonomy of leadership behavior: Integrating a half century of behavior research. Journal of Leadership & Organizational Studies 9, 1 (2002), 15--32.Google ScholarCross Ref
- L. Donaldson and J. H. Davis. 1991. Stewardship theory or agency theory: CEO governance and shareholder returns. Australian Journal of Management 16, 1 (1991), 49--64.Google ScholarCross Ref
- J. H. Davis, F. D. Schoorman, and L. Donaldson. 1997. Toward a stewardship theory of management. Academy of Management Review 22, 1 (1997), 20--47.Google ScholarCross Ref
- P. Salovaara. 2011. From Leader-Centricity Toward Leadership: a Hermeneutic Narrative Approach. Ph.D. Dissertation. University of Tampere, Tampere, Finland. Tampere University Press.Google Scholar
- S. Kempster. 2009. How Managers Have Learnt to Lead: Exploring the Development of Leadership Practice. Palgrave Macmillan, Basingstoke.Google Scholar
- G. Westerman, D. Bonnet, and A. McAfee. 2014. Leading Digital: Turning Technology into Business Transformation. Harvard Business Publishing, Brighton, MA.Google Scholar
- R.-L. Larjovuori, J. P. Mäkiniemi, S. Nuutinen, and K. Heikkilä-Tammi. 2017. How are leadership and organizational culture associated with levels of business digitalization? Proceedings IFKAD 2017 - 12th edition of the International Forum on Knowledge Asset Dynamics (2017).Google Scholar
- J. Lee. 2016. Impact of ICT on work: Introduction. In J. Lee (Ed.) The Impact of ICT on Work, 1-6. Springer, Singapore.Google Scholar
- S. Schallenmueller. 2016. Smart Workplace Technology Buzz. In J. Lee (Ed.), The Impact of ICT on Work, 127--150. Springer, Singapore.Google Scholar
- S. J. Zaccaro and P. Bader. 2003. E-leadership and the challenges of leading E-teams: Minimizing the bad and maximizing the good. Organizational Dynamics 31, 4 (2003), 377--387.Google ScholarCross Ref
- A. Malhotra, A. Majchrzak, and B. Rosen. 2007. Leading virtual teams. Academy of Management Perspectives 21, 1 (2007), 60--70.Google ScholarCross Ref
- N. Horney, B. Pasmore, and T. O'Shea. 2010. Leadership agility: A business imperative for a VUCA world. People & Strategy 33, 4 (2010), 32--38.Google Scholar
- D. Bonnet and P. Nandan. 2011. Transform to the power of digital: Digital transformation as a driver of corporate performance. Consultant's report. Capgemini Consulting.Google Scholar
- A. McAfee and M. Welch. 2013. Being digital: engaging the organization to accelerate digital transformation. Digital Transformation Review 4 (2013), 37--47.Google Scholar
- M. Q. Patton. 2015. Qualitative Research & Evaluation Methods. SAGE Publishing, Thousand Oaks.Google Scholar
- H.-F. Hsien and S. E. Shannon. 2015. Three approaches to qualitative content analysis. Qualitative Health Research 15, 9 (2015), 1277--1288.Google Scholar
- G. Wokurka, Y. Banschbach, D. Houlder, and R. Jolly. 2017. Digital culture: Why strategy and culture should eat breakfast together. In G. Oswald and M. Kleinemeier (Eds.), Shaping the Digital Enterprise, 109--120. Springer, Waldorf.Google Scholar
- M. Kira and F. M. van Eijnatten. 2008. Socially sustainable work organizations: A chaordic systems approach. Systems Research and Behavioral Science 25, 6 (2008), 743--756.Google ScholarCross Ref
- K. J. Zink and K. Fischer. 2013. Do we need sustainability as a new approach in human factors and ergonomics? Ergonomics 56, 3 (2013), 348--356.Google ScholarCross Ref
- D. Van Dierendonck. 2010. Servant leadership: A review and synthesis. Journal of Management 37, 4 (2010), 1228--1261.Google ScholarCross Ref
- B. Alimo-Metcalfe, J. Alban-Metcalfe, M. Bradley, J. Mariathasan, and C. Samele 2008. The impact of engaging leadership on performance, attitudes to work and well-being at work: A longitudinal study. Journal of Health Organization and Management 22, 6 (2008), 586--598.Google ScholarCross Ref
- G. Hamel. 2007. The future of management. Harvard Business School Press, Boston, MA.Google Scholar
- R. Kohli and S. Johnson. 2011. Digital Transformation in Latecomer Industries: CIO and CEO Leadership Lessons From Encana Oil & Gas (USA). MIS Quarterly Executive 10, 4 (2011), 141--156.Google Scholar
Index Terms
- Leadership in the digital business transformation
Recommendations
Digital transformation model of the staff selection system
DTMIS '20: Proceedings of the International Scientific Conference - Digital Transformation on Manufacturing, Infrastructure and ServiceIn the context of the implementation of the Industry 4.0 concept, in order to remain competitive, an enterprise needs to transform not only production and management systems, but the personnel management system, including recruitment activities. ...
C-suite Leadership of Digital Government
Despite decades of digitalization in day-to-day government operations and in the governance of the public sector, there is a major research gap in understanding the nature of digital government leadership (DGL) and the diversity in how top managers are ...
Chief Digital Officers as Protagonists in Digital Transformation
Digital Transformation for a Sustainable Society in the 21st CenturyAbstractWith the popularity of digital transformation programmes becoming widerspread, our study is motivated by a need to understand who has the responsibility for digital transformation across different types of organisations and industries. We take a ...
Comments