Social Support, Reciprocity, and Anonymity in Responses to Sexual Abuse Disclosures on Social Media

Abstract

Seeking and providing support is challenging. When people disclose sensitive information, audience responses can substantially impact the discloser's wellbeing. We use mixed methods to understand responses to online sexual abuse-related disclosures on Reddit. We characterize disclosure responses, then investigate relationships between post content, comment content, and anonymity. We illustrate what types of support sought and provided in posts and comments co-occur. We find that posts seeking support receive more comments, and comments from “throwaway” (i.e., anonymous) accounts are more likely on posts also from throwaway accounts. Anonymous commenting enables commenters to share intimate content such as reciprocal disclosures and supportive messages, and commenter anonymity is not associated with aggressive or unsupportive comments. We argue that anonymity is an essential factor in designing social technologies that facilitate support seeking and provision in socially stigmatized contexts, and provide implications for social media site design. CAUTION: This article includes content about sexual abuse.

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Index Terms

• Human-centered computing

  • Collaborative and social computing

    • Collaborative and social computing systems and tools

      • Social networking sites

    • Collaborative and social computing theory, concepts and paradigms

      • Social media

    • Empirical studies in collaborative and social computing

  • Human computer interaction (HCI)