Abstract
Artificial intelligence technologies are being deployed to improve the customer service experience.
- White Paper: How are Artifcial Intelligence & Virtual Assistance Changing the Contact Center?: https://www.callcentrehelper.com/report.php?id=185Google Scholar
- Let¿s Chat: 4 Limitations of Automated Agents in the Contact Center: http://www.bitpipe.com/detail/RES/1483926562_479.htmlGoogle Scholar
- Video-IPSoft¿s Amelia: https://www.youtube.com/watch?v=KgSw8ckG7JoGoogle Scholar
Index Terms
- AI in contact centers
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