ABSTRACT
Computer supported cooperative work (CSCW) has become an important aspect in crisis and disaster management. Volunteers undertaking relief efforts in affected areas are increasingly using information and communication technologies to coordinate their work. Relief organizations are recognizing this trend and have started to adapt new communication channels to interact with citizens. In this paper, we describe the crowdtasking approach, a centralized form of crowdsourcing for crisis and disaster management. We present a prototype implementation of the approach and report on our findings from the system's first field trial. We conclude by discussing implications of this approach for CSCW and community building in crisis and disaster management. Lastly, we give an outlook on future research based on our experience with crowdtasking.
- G. Armour. 2010. Communities communicating with formal and informal systems: Being more resilient in times of need. Bulletin of the American Society for Information Science and Technology 36: 34--38.Google ScholarCross Ref
- D. Auferbauer, G. Czech, and H. Tellioglu. 2015. Communication Technologies in Disaster Situations: Heaven or Hell? In Security Research Conference: 10th Future Security Proceedings, 25--32.Google Scholar
- D. Auferbauer, R. Ganhör, H. Tellioglu, and J. Pielorz. 2016. Crowdtasking: Field Study on a Crowdsourcing Solution for Practitioners in Crisis Management. In Proceedings of the ISCRAM 2016 Conference.Google Scholar
- E.G. Clary and M. Snyder. 1999. The Motivations to Volunteer: Theoretical and Practical Considerations. Current Directions in Psychological Science 8, 5: 156--159.Google ScholarCross Ref
- C. Cobb, T. Mccarthy, A. Perkins, A. Bharadwaj, J. Comis, B. Do, and K. Starbird. 2014. Designing for the Deluge: Understanding & Supporting the Distributed, Collaborative Work of Crisis Volunteers. In Proceedings of the 2014 conference on Computer supported cooperative work - CSCW '14, 888--899. Google ScholarDigital Library
- E.L. Deci and R.M. Ryan. 1985. Intrinsic Motivation and Self Determination in Human Behavior. January.Google Scholar
- R.R. Dynes. 1994. Situational Altruism: Toward an Explanation of Pathologies in Disaster Assistance. XIII World Congress of Sociology, July: 18--23.Google Scholar
- R.R. Dynes. 2006. Social capital: Dealing with community emergencies. Homeland Security 2, 2: 1--26.Google Scholar
- S. Haivas, J. Hofmans, and R. Pepermans. 2012. Self-Determination Theory as a Framework for Exploring the Impact of the Organizational Context on Volunteer Motivation: A Study of Romanian Volunteers. Nonprofit and Voluntary Sector Quarterly 41, 6: 1195--1214.Google ScholarCross Ref
- I. Helsloot and A. Ruitenberg. 2004. Citizen response to disasters: A survey of literature and some practical implications. Journal of Contingencies and Crisis Management 12, 3: 98--111.Google ScholarCross Ref
- M. Hofmann, H. Betke, and S. Sackmann. 2014. Hands2Help -- Ein App-basiertes Konzept zur Koordination Freiwilliger Helfer/ Hands2Help -- An App-based Concept for Coordination of Disaster Response Volunteers. i-com 13, 1: 36--45.Google Scholar
- A.L. Hughes, L. Palen, J. Sutton, S.B. Liu, and S. Vieweg. 2008. Site-Seeing" in Disaster: An Examination of On-Line Social Convergence. Proceedings of the 5th International ISCRAM Conference, May: 44--54.Google Scholar
- I.B. Jamision. 2003. Turnover and Retention among Volunteers in Human Service Agencies. Review of Public Personnel Administration 23, 2: 114--132.Google ScholarCross Ref
- M.-A. Kaufhold and C. Reuter. 2014. Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany. i-com 13, 1: 37--44.Google Scholar
- V. Lanfranchi, S.N. Wrigley, N. Ireson, F. Ciravegna, and U. Wehn. 2014. Citizens & Observatories for Situation Awareness in Flooding. In Proceedings of the 11th International ISCRAM Conference, 145--154.Google Scholar
- D. Link, B. Hellingrath, and T. De Groeve. 2013. Twitter Integration and Content Moderation in GDACSmobile. Proceedings of the 10th International ISCRAM Conference, May: 67--71.Google Scholar
- D. Link, B. Hellingrath, and J. Ling. 2016. A Human-is-the-Loop Approach for Semi-Automated Content Moderation. In Proceedings of the ISCRAM 2016 Conference.Google Scholar
- S.B. Liu. 2014. Crisis Crowdsourcing Framework: Designing Strategic Configurations of Crowdsourcing for the Emergency Management Domain. Computer Supported Cooperative Work (CSCW) 23, 4--6: 389--443. Google ScholarCross Ref
- T. Ludwig, C. Kotthaus, C. Reuter, S. Van Dongen, and V. Pipek. 2016. Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays. International Journal of Human-Computer Studies. Google ScholarDigital Library
- P. Meier. 2012. Crisis Mapping in Action: How Open Source Software and Global Volunteer Networks Are Changing the World, One Map at a Time. Journal of Map & Geography Libraries 8, 2: 89--100.Google ScholarCross Ref
- G. Neubauer, A. Nowak, B. Jager, C. Kloyber, C. Flachberger, G. Foitik, and G. Schimak. 2013. Crowdtasking -- A New Concept for Volunteer Management in Disaster Relief. In Environmental Software Systems. Fostering Information Sharing, Jiří Hřebíček, Gerald Schimak, Miroslav Kubásek and Andrea E. Rizzoli (eds.). Springer Berlin Heidelberg, 345--356.Google Scholar
- L. Palen and S.B. Liu. 2007. Citizen communications in crisis. In Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '07, 727. Google ScholarDigital Library
- L. Palen, S. Vieweg, S.B. Liu, and A. L. Hughes. 2009. Crisis in a Networked World: Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event. Social Science Computer Review 27, 4: 467--480. Google ScholarDigital Library
- A.C. Plagnol and F.A. Huppert. 2010. Happy to help? Exploring the gactors associated with variations in rates of volunteering across Europe. Social Indicators Research 97, 2: 157--176.Google ScholarCross Ref
- S.H. Prince. 1920. Catastrophe and social change - based upon a sociological study of the Halifax disaster. Columbia University, New York, NY, USA.Google Scholar
- C. Reuter, O. Heger, and V. Pipek. 2013. Combining Real and Virtual Volunteers through Social Media. In Proceedings of the 10th International ISCRAM Conference, 780--790.Google Scholar
- D. Sanderson and S. Anshu (eds.). 2016. World Disaster Report 2016. International Federation of Red Cross and Red Crescent Societies, Geneva.Google Scholar
- G. Schimak, D. Havlik, and J. Pielorz. 2015. Environmental Software Systems. Infrastructures, Services and Applications.Google Scholar
- R. Soden. 2014. Resilience - Building and the Crisis Informatics Agenda: Lessons Learned from Open Cities Kathmandu. In Proceedings of the 11th International ISCRAM Conference, 339--348.Google Scholar
- K. Starbird and L. Palen. 2013. Working and sustaining the virtual "Disaster Desk." Proceedings of the 2013 conference on Computer supported cooperative work - CSCW '13: 491. Google ScholarDigital Library
- S. Vieweg, A.L. Hughes, K. Starbird, and L. Palen. 2010. Microblogging during two natural hazards events. Proceedings of the 28th international conference on Human factors in computing systems - CHI '10: 1079. Google ScholarDigital Library
Index Terms
- Centralized Crowdsourcing in Disaster Management: Findings and Implications
Recommendations
Socio-technical Dynamics: Cooperation of Emergent and Established Organisations in Crises and Disasters
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsIncreasing ubiquitousness of information and communication technology exerts influence on crisis and disaster management. New media enable citizens to rapidly self-organise in emergent groups. Theoretical framing of their interactions with established ...
Crowdsourcing the Disaster Management Cycle
Crowdsourcing is a communication platform that can be used during and after a disastrous event. Previous research in crisis crowdsourcing demonstrates its wide adoption for aiding response efforts by non-government organizations and public citizens. ...
Promoting coordination for disaster relief: from crowdsourcing to coordination
SBP'11: Proceedings of the 4th international conference on Social computing, behavioral-cultural modeling and predictionThe efficiency at which governments and nongovernmental organizations (NGOs) are able to respond to a crisis and provide relief to victims has gained increased attention. This emphasis coincides with significant events such as tsunamis, hurricanes, ...
Comments