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Remote usability evaluation: can users report their own critical incidents?

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Published:01 April 1998Publication History

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References

  1. 1.Castillo, J.C. (1997). The User-Reported Critical Incident Method for Remote Usability Evaluation. MS Thesis, Department of Computer Science, Virginia Tech, Blacksburg, VA 24061 USA.Google ScholarGoogle Scholar
  2. 2.Castillo, J.C. & Hartson, H.R. (1997). Remote Usability Evaluation Home Page. Intemet WWW page at: <http://hci.ise.vt.edu/~j osec/remote_eval/index.htm I > (Last updated: 12/01/97; last accessed: 12/31/97.).Google ScholarGoogle Scholar
  3. 3.Hartson, H.R., Castillo, J.C., Kelso, J., Kamler, J., & Neale, W.C. (1996). Remote Evaluation: The Network as an Extension of the Usability Laboratory. Proceedings of CHl '96 Conference on Human Factors in Computing Systems. New York: ACM, 228-235. Google ScholarGoogle ScholarDigital LibraryDigital Library
  4. 4.Shattuck, L.W. & Woods, D.D. (1994). The Critical Incident Technique" 40 Years Later. Proceedings of the 38th Annual Meeting of the Human Factors Society, 1080-1084.Google ScholarGoogle ScholarCross RefCross Ref

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  1. Remote usability evaluation: can users report their own critical incidents?

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      cover image ACM Conferences
      CHI '98: CHI 98 Conference Summary on Human Factors in Computing Systems
      April 1998
      396 pages
      ISBN:1581130287
      DOI:10.1145/286498

      Copyright © 1998 ACM

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      Publication History

      • Published: 1 April 1998

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