Erik Brynjolfsson
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Cross Ref
- 2 Brynjolfsson, E. and Hitt, L. Paradox lost? Firm-level evidence on the returns to information systems. Manag. Sd. 42, 4 (Apr. 1996). Google ScholarDigital Library
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Index Terms
- Beyond the productivity paradox
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Reviews
Brad D. Reid
Brynjolfsson and Hitt discuss research into the question of “whether computers contribute to productivity growth.” They review several studies and conclude that “the greatest benefits of computers appear to be realized when computer investment is coupled with other complementary investments; new strategies, new business processes and new organizations all appear to be important in realizing the maximum benefit” from information technology (IT). The authors discuss in depth the difficulty of measuring the value that IT brings to a firm. They interpret the research as indicating that “about half of IT value is due to unique characteristics of firms, while the remaining part is showed generally by all firms.” They wisely caution that “firms can actually be worse off if they invest in computers without the new work systems.” The paper is well written and includes figures and a list of references. It is important reading for managers.
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