Elena Rocco
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Index Terms
- Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Recommendations
Trust without touch: jumpstarting long-distance trust with initial social activities
CHI '02: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsComputer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. If, however, people meet before using CMC, they trust each other, trust being established through touch. Here we show that if participants do not meet ...
Understanding coordination in computer-mediated versus face-to-face groups
Groups performed intellective and judgmental tasks in face-to-face (FTF) or computer-mediated communication (CMC) settings after coordination training or no training to determine the impact of CMC, training, and task type on group performance and ...
Trust without touch: jump-start trust with social chat
CHI EA '01: CHI '01 Extended Abstracts on Human Factors in Computing SystemsComputer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. Rocco [4] found, for example, that discussions about agreements conducted over email were far less successful in engendering trust than those conducted ...
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