ABSTRACT
In this paper we present our experience in building a socio-technical infrastructure for supporting social innovation in Information Technology. We start by describing a case study on the design and use of a smartphone application for the canteen services of a local university; based on this, we propose what we call the hourglass approach to support participatory design and development in Information Technology. The hourglass is defined by the intersection of two co-evolving dimensions of infrastructuring: the social and the technical ones. Different subsets of the community, characterized by the increasing involvement of self-selected volunteers, position themselves along the two axes and have different roles in the design and use of the generated artefact. We conclude by discussing how this approach can help addressing some of the current challenges (i.e. scale, milieu and responsibilities) of social innovation in Information Technology.
- Barroso, J. M. D. (2011). Europe leading social innovation. Brussels: Speech, 11(190), 17. Last accessed on 24th February 2014.Google Scholar
- Benyon, D., Turner, P., & Turner, S. (2005). Designing interactive systems: People, activities, contexts, technologies. Pearson Education.Google Scholar
- Björgvinsson, E., Ehn, P., & Hillgren, P. A. Participatory design and democratizing innovation. In Proc. PDC 2010 (pp. 41--50). Google ScholarDigital Library
- Bødker, S., Ehn, P., Sjögren, D., & Sundblad, Y. Cooperative Design---perspectives on 20 years with 'the Scandinavian IT Design Model'. In Proc. NordiCHI 2000 (Vol. 2000, pp. 22--24).Google Scholar
- Bossen, C., Dindler, C., & Iversen, O. S. Impediments to user gains: Experiences from a critical participatory design project. In Proc. PDC 2012 (pp. 31--40). Google ScholarDigital Library
- Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77--101.Google Scholar
- Byrne, E., & Sahay, S. (2007). Participatory design for social development: a South African case study on community-based health information systems. Information Technology for Development, 13(1), 71--94. Google ScholarDigital Library
- Chesbrough, H. W. Open innovation: The new imperative for creating and profiting from technology. Harvard Business Press. 2003Google Scholar
- Clement, A., & Van den Besselaar, P. A retrospective look at PD projects. Communications of the ACM, 36(6), 29--37. 1993 Google ScholarDigital Library
- Dalsgaard, P. Challenges of participation in large-scale public projects. In Proc. PDC 2010 (pp. 21--30) Google ScholarDigital Library
- Dörner, C., Hess, J., & Pipek, V. Fostering user-developer collaboration with infrastructure probes. In Proc. CHASE 2008 (pp. 45--48)Google Scholar
- Ehn, P. Work-oriented design of computer artifacts (Vol. 78). Stockholm: Arbetslivscentrum. 1988.Google Scholar
- Eriksson, M., Niitamo, V. P., & Kulkki, S. (2005). State-of-the-art in utilizing Living Labs approach to user-centric ICT innovation-a European approach. Lulea: Center for Distance-spanning Technology. Lulea University of Technology Sweden: Lulea.Google Scholar
- Fischer, G., Giaccardi, E., Ye, Y., Sutcliffe, A. G., & Mehandjiev, N. Meta-design: a manifesto for end-user development. Communications of the ACM, 47(9), 33--37. 2004 Google ScholarDigital Library
- Gaver, B., Dunne, T., & Pacenti, E. Design: cultural probes. Interactions, 6(1), 21--29. 1999. Google ScholarDigital Library
- Jégou, F. and Manzini, E. (eds). Collaborative Services: Social innovation and design for sustainability, Milano, Edizioni POLI. Design, 2008.Google Scholar
- Kanstrup, A. M. A small matter of design: an analysis of end users as designers. In Proc. PDC 2012 (pp. 109--118). Google ScholarDigital Library
- Kensing, F., & Blomberg, J. (1998). Participatory design: Issues and concerns. Computer Supported Cooperative Work (CSCW), 7(3-4), 167--185. Google ScholarDigital Library
- Kleemann, F., Voß, G. G., & Rieder, K. Un (der) paid innovators: The commercial utilization of consumer work through crowdsourcing. Science, Technology & Innovation Studies, 4(1), PP-5. 2008.Google Scholar
- Kyng, M. (2010). Bridging the Gap Between Politics and Techniques. Scandinavian Journal of Information Systems, 22(1).Google Scholar
- Latour, B. A collective of humans and nonhumans: following Daedalus's labyrinth. In Pandora's hope: Essays on the reality of science studies (pp. 174--215). 1999.Google Scholar
- Latour, B. Why has critique run out of steam? From matters of fact to matters of concern. Critical inquiry, 30(2), 225--248. 2004.Google Scholar
- Le Dantec, C. A., & DiSalvo, C. (2013). Infrastructuring and the formation of publics in participatory design. Social Studies of Science, 43(2), 241--264.Google ScholarCross Ref
- Lieberman, H., Paternò, F., Klann, M., & Wulf, V. End-user development: An emerging paradigm (pp. 1--8). Springer Netherlands. 2006Google Scholar
- Manzini, E. Design research for sustainable social innovation. In Design research now (pp. 233--245) 2007.Google Scholar
- Muller, M. J., Blomberg, J. L., Carter, K. A., Dykstra, E. A., Madsen, K. H., & Greenbaum, J. Participatory design in Britain and North America: responses to the "Scandinavian Challenge". In Proc. CHI 1991 (pp. 389--392) Google ScholarDigital Library
- Murray, R., Caulier-Grice, J., & Mulgan, G. The open book of social innovation. National Endowment for Science, Technology and the Art. 2010.Google Scholar
- Namoun, A., Nestler, T., & De Angeli, A. Service composition for non-programmers: Prospects, problems, and design recommendations. In Proc. ECOWS 2010 (pp. 123--130) Google ScholarDigital Library
- Pipek, V., & Wulf, V. Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology. Journal of the Association for Information Systems, 10(5). 2009.Google Scholar
- Schön, D. A. The reflective practitioner: How professionals think in action (Vol. 5126). Basic books. 1983Google Scholar
- Surowiecki, J. The wisdom of crowds. Random House LLC. 2005. Google ScholarDigital Library
- Von Hippel, E. Democratizing innovation. MIT press. 2005..Google Scholar
Index Terms
- Infrastructuring participatory development in information technology
Recommendations
Infrastructuring in participatory design
PDC '14: Proceedings of the 13th Participatory Design Conference: Research Papers - Volume 1This paper reviews literature and reflects on infrastructuring in Participatory Design (PD) with a conceptual interest. It starts with the notion of information infrastructure introduced to the PD community in the mid-1990s by Star and collaborators. It ...
Infrastructuring Food Democracy: The Formation of a Local Food Hub in the Context of Socio-Economic Deprivation
This paper discusses what infrastructuring in participatory design can contribute to processes of food system democratisation. It presents almost two years of engagement with a community-based organisation in a socio-economically deprived neighbourhood ...
Infrastructuring, collaboration and evolving socio-material practices of changing our world
PDC '14: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2The workshop will examine issues around emerging participation in (re-)designing technological and/or societal infrastructures. Contributions should provide cases and/or methodological reflections on connecting ongoing social or professional practices ...
Comments