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Mobile cloud storage: a contextual experience

Published:23 September 2014Publication History

ABSTRACT

In an increasingly connected world, users access personal or shared data, stored "in the cloud" (e.g., Dropbox, Skydrive, iCloud) with multiple devices. Despite the popularity of cloud storage services, little work has focused on investigating cloud storage users' Quality of Experience (QoE), in particular on mobile devices. Moreover, it is not clear how users' context might affect QoE. We conducted an online survey with 349 cloud service users to gain insight into their usage and affordances. In a 2-week follow-up study, we monitored mobile cloud service usage on tablets and smartphones, in real-time using a mobile-based Experience Sampling Method (ESM) questionnaire. We collected 156 responses on in-situ context of use for Dropbox on mobile devices. We provide insights for future QoE-aware cloud services by highlighting the most important mobile contextual factors (e.g., connectivity, location, social, device), and how they affect users' experiences while using such services on their mobile devices.

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    • Published in

      cover image ACM Conferences
      MobileHCI '14: Proceedings of the 16th international conference on Human-computer interaction with mobile devices & services
      September 2014
      664 pages
      ISBN:9781450330046
      DOI:10.1145/2628363

      Copyright © 2014 ACM

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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 23 September 2014

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      MobileHCI '14 Paper Acceptance Rate35of124submissions,28%Overall Acceptance Rate202of906submissions,22%

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