Steve Whittaker
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Digital Library
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Index Terms
- Email overload: exploring personal information management of email
Recommendations
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative workTen years ago, Whittaker and Sidner [8] published research on email overload, coining a term that would drive a research area that continues today. We examine a sample of 600 mailboxes collected at a high-tech company to compare how users organize their ...
Email overload at work: an analysis of factors associated with email strain
CSCW '06: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative workAlmost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a large-scale nationwide organizational survey examining the relationship ...
Lost in Email: Pulling Users Down a Path of Interaction
CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing SystemsIn this paper we describe a study exploring why users spend more time in email than originally intended, which we call getting lost in email. To study this phenomenon, we implemented an IMAP logger that also dispatched diary entries to collect data for ...
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