ABSTRACT
Researchers and organizations have been endeavoring to determine if and how social media can be leveraged to support the day-to-day work of knowledge workers. This study discusses a survey of the use of publicly available online services by knowledge workers that highlights new ways of examining the social media in relation to day-to-day work. Specifically, we examine the use of social media by workers in a variety of contexts as well as analyzing social media at the component level, the level of services, instead of simply at the site level.
- Archambault, A., and Grudin, J. "A longitudinal study of Facebook, Linkedin, & Twitter use." CHI, 2012, 2741--2750. Google ScholarDigital Library
- boyd, d. m., and Ellison, N.B. "Social Network Sites: Definition, History, and Scholarship." Journal of Computer-Mediated Communication 13.1, 2007, 210--230.Google Scholar
- Bradner, E., Kellogg, W.A., Erickson, T. "The Adoption and Use of 'Babble': A Field Study of Chat in the Workplace." ECSCW, 2002, 139--158. Google ScholarDigital Library
- Brzozowski, M. J., Sandholm, T., and Hogg, T. "Effects of Feedback and Peer Pressure on Contributions to Enterprise Social Media Categories and Subject Descriptors." GROUP. 2009. 61--70. Print. Google ScholarDigital Library
- Divine, D., Ferro, T., and Zachry, M. "Work through the Web: A Typology of Web 2.0 Services." SIGDOC. 2011. 121--127. Google ScholarDigital Library
- DiMicco, J. M. and Millen, D.R. "Identity management: multiple presentations of self in Facebook." Group, 2007, 383--386. Google ScholarDigital Library
- DiMicco, J. M., et al. "Motivations for social networking at work." CSCW. 2008. 711--720. Google ScholarDigital Library
- Efimova, L. and Grudin, J. "Crossing boundaries: A case study of employee blogging." HICSS . 2007. 1--10. Google ScholarDigital Library
- Ferro, T., and M. Zachry. "Networked knowledge workers on the web: An examination of trends 2008 - 2010." Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions. Ed. M. M. Cruz-cunha. Business Science Reference, 2011.Google Scholar
- Grudin, J. and Poole, E. S. "Wikis at work: success factors and challenges for sustainability of enterprise Wikis." Proc. WikiSym, 2010, 1--8. Google ScholarDigital Library
- Half, R. "Whistle-but don't tweet-while you work." Robert Half Technology. 2009.Google Scholar
- Holtzblatt, L. J., Damianos, L.E., and Weiss, D. "Factors impeding Wiki use in the enterprise: a case study." Extended Abstracts CHI, 2010, 4661--4676. Google ScholarDigital Library
- Morris, M. R., Teevan, J., and Panovich, K. "What do people ask their social networks, and why? A survey study of status message Q&A behavior." CHI, 2010, 1739--1748. Google ScholarDigital Library
- Richter, A., and Riemer, K. "Corporate Social Networking Sites -- Modes of Use and Appropriation through Co-Evolution." ACIS. 2009. 1--10.Google Scholar
- Sellen, A. J., Murphy, R., and Shaw, K.L. "How knowledge workers use the web." CHI, 2002, 227--234. Google ScholarDigital Library
- Skeels, M. M. and Grudin, J. "When social networks cross boundaries: a case study of workplace use of Facebook and Linkedin." Proc. Group 2009, ACM Press (2009), 95--104. Google ScholarDigital Library
- Spinuzzi, C. "Guest Editor's Introduction: Technical Communication in the Age of Distributed Work." Technical Communication Quarterly, 16.3 (2007): 265--277. Print.Google ScholarCross Ref
- Yardi, Sarita et al. "Blogging at Work and the Corporate Attention Economy." CHI. 2009. 2071--2080. Print. Google ScholarDigital Library
- Zhang, J., Qu, Y., Cody, J., Yuling, W. "A case study of micro-blogging in the enterprise: use, value, and related issues." CHI, 2010, 123--132. Google ScholarDigital Library
- Zhao, D. and Rosson, M.B. "How and why people Twitter: the role that micro-blogging plays in informal communication at work." GROUP, 2004, 243--252. Google ScholarDigital Library
Index Terms
- Knowledge workers and their use of publicly available online services for day-to-day work
Recommendations
The Importance of Publicly Available Social Networking Sites (SNSs) to Entrepreneurs
CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social ComputingThis study examines the use of social networking sites (SNSs) such as Facebook and LinkedIn by entrepreneurs. The results contribute to the growing body of research on the uses of SNSs in the workplace. The findings show that entrepreneurs use SNSs in ...
The rat city rollergirls and the potential of social networking sites to support work
SIGDOC '12: Proceedings of the 30th ACM international conference on Design of communicationIncreasingly, researchers and organizations are interested in the potential for social networking sites to support the day-to-day tasks of workers. This study examines the way the Rat City Rollergirls (RCRG), a roller derby team, communicates using ...
Use of social media by professional workers in the Basque region of northern Spain: a new way of networking
Companies' social media strategies have different objectives that are usually implemented by the marketing department and can therefore be said to pursue a communicational approach. Yet there are also many workers, both self-employed and employees, who ...
Comments