Abstract
In this paper we present an adapted usability evaluation framework to the context of a mobile computing environment. Using this framework, we conducted a qualitative meta-analytical review of more than 100 empirical mobile usability studies. The results of the qualitative review include (a) the contextual factors studied; (b) the core and peripheral usability dimensions measured; and (c) key findings in the form of a research agenda for future mobile usability research, including open and unstructured tasks are underutilized, interaction effects between interactivity and complexity warrant further investigation, increasing research on accessibility may improve the usability of products and services for often overlooked audiences, studying novel technology and environmental factors will deepen contextual mobile usability knowledge, understanding which hedonic factors impact the aesthetic appeal of a mobile device or service and in turn usability, and a high potential for neuroscience research in mobile usability. Numerous additional findings and takeaways for practitioners are also discussed.
- Agarwal, R., & Venkatesh, V. (2002). Assessing a firm's web presence: A heuristic evaluation procedure for the measurement of usability. Information Systems Research, 13(2), 168-186. Google ScholarDigital Library
- Andon, C. (2004). Usability analysis of wireless tablet computing in an academic emergency department. Master of Biomedical Informatics, Oregon Health & Science University, Portland, Oregon. Retrieved from http://www.ohsu.edu/library/newbooklists/newbooks200406.shtmlGoogle Scholar
- Barnard, L., Yi, J. S., Jacko, J. A., & Sears, A. (2005). An empirical comparison of use-in-motion evaluation scenarios for mobile computing devices. International Journal of Human-Computer Studies, 62(4), 487-520. Google ScholarDigital Library
- Barnard, L., Yi, J. S., Jacko, J. A., & Sears, A. (2007). Capturing the effects of context on human performance in mobile computing systems. Personal & Ubiquitous Computing, 11(2), 81-96. Google ScholarDigital Library
- Bevan, N., & Macleod, M. (1994). Usability measurement in context. Behavior and Information Technology, 13, 132-145.Google ScholarCross Ref
- Bødker, M., Gimpel, G., & Hedman, J. (2009). Smart phones and their substitutes: Task-medium fit and business models. Paper presented at the Eighth International Conference on Mobile Business, Dalian, Liaoning, China. Google ScholarDigital Library
- Bohnenberger, T., Jameson, A., Kruger, A., & Butz, A. (2002). Location-aware shopping assistance: Evaluation of a decision-theoretic approach. Paper presented at the Mobile HCI 2002, Pisa, Italy. Google ScholarDigital Library
- Brereton, E. (2005). Don't neglect usability in the total cost of ownership. Communications of the ACM, 47(7), 10-11.Google Scholar
- Brewster, S. (2002). Overcoming the lack of screen space on mobile computers. Personal and Ubiquitous Computing, 6, 188-205. Google ScholarDigital Library
- Brewster, S., & Murray, R. (2000). Presenting dynamic information on mobile computers. Personal and Ubiquitous Computing, 4, 209-212. Google ScholarDigital Library
- Bruijn, O. D., Spence, R., & Chong, M. Y. (2002). RSVP browser: Web browsing on small screen devices. Personal and Ubiquitous Computing, 6(4), 245-252. Google ScholarDigital Library
- Burigat, S., Chittaro, L., & Gabrielli, S. (2008). Navigation techniques for small-screen devices: An evaluation on maps and web pages. International Journal of Human-Computer Studies, 66(2), 78-97. Google ScholarDigital Library
- Butts, L., & Cockburn, A. (2002). An evaluation of mobile phone text input methods. ACM International Conference Proceeding Series, 20, 55 - 59 Google ScholarDigital Library
- Buyukkoten, O., Garcia-Molina, H., & Paepcke, A. (2001). Seeing the whole in parts: Text summarization for web browsing on handheld devices. Paper presented at the Intl. World Wide Web Conf. Google ScholarDigital Library
- Chan, S. S., Fang, X., & Brzezinski, J. (2002). Usability for mobile commerce across multiple form factors. Journal of Electronic Commerce Research, 3(3), 187-199.Google Scholar
- Cheverst, K., Davies, N., Mitchell, K., Friday, A., & Efstratiou, C. (2000). Developing a context-aware electronic tourist guide: Some issues and experiences. In Proceedings of CHI2000, The Hauge, Netherlands. Google ScholarDigital Library
- Chin, A., & Salomaa, J. P. (2009). A user study of mobile web services and applications from the 2008 Beijing Olympics. Paper presented at the 20th ACM conference on Hypertext and hypermedia, Torino, Italy. Google ScholarDigital Library
- Chittaro, L., & Dal Cin, P. (2002). Evaluating interface design choices on WAP phones: Navigation and selection. Personal and Ubiquitous Computing, 6(4), 237-244. Google ScholarDigital Library
- Chittaro, L., & Dal Cin, P. (2001). Evaluating interface design choices on WAP phones: Single-choice list Selection and navigation among cards. Paper presented at the Mobile HCI 2001, Lille, France. Google ScholarDigital Library
- Chong, A. Y., Darmawan, N., Ooi, K. B., & Binshan, L. (2010). Adoption of 3G services among Malaysian consumers: An empirical analysis. International Journal of Mobile Communications, 8(2), 129-149. Google ScholarDigital Library
- Clarkson, E., Clawson, J., Lyons, K., & Starner, T. (2005). An empirical study of typing rates on mini-qwerty keyboards. Paper presented at the Conference on Human Factors in Computing Systems, Portland, Oregon, USA. Google ScholarDigital Library
- Costa, C. J., Silva, J. P., & Aparicio, M. (2007). Evaluating web usability using small display devices. Paper presented at the the 25th annual ACM international conference on Design of communication, El Paso, TX. Google ScholarDigital Library
- Coursaris, C., Swierenga, S., & Watrall, E. A. (2008). An empirical investigation of color temperature and gender effects on web aesthetics. Journal of Usability Studies, 3(3), 103-117.Google ScholarDigital Library
- Coursaris, C. K., & Kim, D. J. (2006). A qualitative review of empirical mobile usability studies. Paper presented at the 2006 Americas Conference on Information Systems (AMCIS), Acapulco, Mexico.Google Scholar
- Cyr, D., Head, M., & Ivanov, A. (2006). Design aesthetics leading to m-loyalty in mobile commerce. Information & Management, 43(8), 950-963. Google ScholarDigital Library
- Dahlberg, T., & Öörni, A. (2007). Understanding changes in consumer payment habits - Do mobile payments and electronic invoices attract consumers? Paper presented at the HICSS 2007, 40th Annual Hawaii International Conference on System Sciences, Waikoloa, HI. Google ScholarDigital Library
- Danesh, A., Inkpen, K., Lau, F., Shu, K., & Booth, K. (2001). Geney: Designing a collaborative activity for the palm handheld computer. Paper presented at the CHI2001, Seattle, WA, USA. Google ScholarDigital Library
- Duda, S., Schiel, M., & Hess, J. M. (2002). Mobile usability. Usability-Nutzerfreundliches web-design (pp. 173-199). Berlin: Springer-Verlag.Google Scholar
- Duh, H. B.-L., Tan, G. C. B., & Chen, V. H.-h. (2006). Mobile usability: Usability evaluation for mobile device: a comparison of laboratory and field tests. Paper presented at the the 8th conference on Human-computer interaction with mobile devices and services, Stockholm, Sweden. Google ScholarDigital Library
- Ebner, M., Stickel, C., Scerbakov, N., & Holzinger, A. (2009). A study on the compatibility of ubiquitous learning (u-Learning) systems at university level. Universal Access in Human-Computer Interaction. Applications and Services (pp. 34-43). San Diego, CA, USA. Google ScholarDigital Library
- Ervasti, M., & Helaakoski, H. (2010). Case study of application-based mobile service acceptance and development in Finland. International Journal of Information Technology and Management 9(3), 243-259. Google ScholarDigital Library
- Fang, X., Chan, S., Brzezinski J., & Xu, S. (2003). A study of task characteristics and user intention to use handheld devices for mobile commerce. Paper presented at the the 2nd HCI in MIS Research Workshop.Google Scholar
- Fitchett, S., & Cockburn, A. (2009). Evaluating reading and analysis tasks on mobile devices: A case study of tilt and flick scrolling. Paper presented at the The 21st Annual Conference of the Australian Computer-Human Interaction Melbourne, Australia. Google ScholarDigital Library
- Fithian, R., Iachello, G., Moghazy, J., Pousman, Z., & Stasko, J. (2003). The design and evaluation of a mobile location-aware handheld event planner. Paper presented at the the 5th International Symposium on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI 2003, Udine, Italy.Google Scholar
- Glass, G., McGaw, B., & Smith, M. (1981). Meta-analysis in social research. Sage Publications.Google Scholar
- Goldstein, M., Alsio, G., & Werdenhoff, J. (2002). The media equation does not always apply: People are not polite towards small computers. Personal and Ubiquitous Computing, 6, 87-96. Google ScholarDigital Library
- Gupta, D. D., & Sharma, A. (2009). Customer loyalty and approach of service providers: An empirical study of mobile airtime service industry in India. Services Marketing Quarterly, 30(4), 342 - 364.Google ScholarCross Ref
- Han, S. H., Yun, M. H., Kwahk, J., & Hong, S. W. (2001). Usability of consumer electronic products. International Journal of Industrial Ergonomics, 28(3-4), 143-151.Google ScholarCross Ref
- Hassanein, K., & Head, M. (2003). The impact of product type on website adoption constructs. Paper presented at the the Sixth International Conference on Electronic Commerce Research (ICECR6), Dallas, Texas.Google Scholar
- Heyer, C., Brereton, M., & Viller, S. (2008). Cross-channel mobile social software: An empirical study. Paper presented at the Conference on Human Factors in Computing Systems, Florence, Italy. Google ScholarDigital Library
- Hinckley, K., Pierce, J., Sinclair, M., & Horvitz, E. (2000). Sensing techniques for mobile interaction. Paper presented at the UIST2000, San Diego, CA, USA. Google ScholarDigital Library
- Hornbaek, K., & Law, E. L.-C. (2007). Meta-analysis of correlations among usability measures. Paper presented at the CHI 2007 San Jose, California, USA. Google ScholarDigital Library
- Hsu, C. L., Lu, H. P., & Hsu, H. H. (2007). Adoption of the mobile Internet: An empirical study of multimedia message service (MMS). Omega, 35(3), 715-726.Google ScholarCross Ref
- Huang, S.-C., Chou, I.-F., & Bias, R. G. (2006). Empirical evaluation of a popular cellular phone's menu system: Theory meets practice. Journal of Usability Studies 1(2), 91-108.Google ScholarDigital Library
- Hummel, K. A., Hess, A., & Grill, T. (2008). Environmental context sensing for usability evaluation in mobile HCI by means of small wireless sensor networks. Paper presented at the Tthe 6th International Conference on Advances in Mobile Computing and Multimedia, Linz, Austria. Google ScholarDigital Library
- ISO. (2004). Ergonomic requirements for office work with visual display terminals. Par 11: Guidance on usability. London: International Standards Organization.Google Scholar
- James, C. L., Reischel, K. M. (2001). Text input for mobile devices: Comparing model prediction to actual performance. CHI2001, Seattle, WA, USA. Google ScholarDigital Library
- Jeng, J. (2005). What is usability in the context of the digital library and how can it be measured? Information Technology and Libraries, 24(2), 47-56.Google ScholarCross Ref
- Jones, M., Buchanan, G., & Thimbleby, H. (2002). Sorting out searching on small screen devices. Paper presented at the Mobile HCI 2002, Pisa, Italy. Google ScholarDigital Library
- Jones, S., Jones, M., Marsden, G., Patel, D., & Cockburn, A. (2005). An evaluation of integrated zooming and scrolling on small screens. International Journal of Human-Computer Studies, 63(3), 271-303. Google ScholarDigital Library
- Juola, J., & Voegele, D. (2004). First time usability testing for Bluetooth-enabled devices. The University of Kansas.Google Scholar
- Kaasinen, E. (2003). User needs for location-aware mobile services. Personal and Ubiquitous Computing, 7(1), 70-79. Google ScholarDigital Library
- Kaikkonen, A. (2005). Usability problems in today's mobile Internet portals. Paper presented at the 2nd International Conference on Mobile Technology, Applications and Systems.Google Scholar
- Kaikkonen, A., Kallio, T., Kekäläinen, A., Kankainen, A., & Cankar, A. (2005). Usability testing of mobile applications: A comparison between laboratory and field testing. Journal of Usability Studies, 1(1), 4-16.Google ScholarDigital Library
- Kallinen, K. (2004). The effects of background music on using a pocket computer in a cafeteria: Immersion, emotional responses, and social richness of medium. Paper presented at the Conference on Human Factors in Computing Systems Vienna, Austria. Google ScholarDigital Library
- Kargin, B., Basoglu, N., & Daim, T. (2009). Factors affecting the adoption of mobile services. International Journal of Services Sciences 2(1), 29-52.Google ScholarCross Ref
- Keeker, K. (1997). Improving web-site usability and appeal: Guidelines compiled by MSN usability research. Retrieved from http://msdn.microsoft.com/en-us/library/cc889361(v=office.11).aspxGoogle Scholar
- Khalifa, M., & Cheng, S. (2002). Adoption of mobile commerce: Role of exposure. Proceedings of the 35th Hawaii International Conference on System Sciences Google ScholarDigital Library
- Kim, H., Kim, J., & Lee, Y. (2005). An empirical study of use of contexts in the mobile Internet, Focusing on the usability of information architecture. Information Systems Frontier, 7(2), 175-186. Google ScholarDigital Library
- Kim, H., Kim, J., Lee, Y., Chae, M., & Choi, Y. (2002). An empirical study of the use contexts and usability problems in mobile Internet. Paper presented at the The 35th Hawaii International Conference on System Sciences Google ScholarDigital Library
- Kim, H. W., Chan, H. C., & Gupta, S. (2007). Value-based adoption of mobile Internet: An empirical investigation. Decision Support Systems, 43(1), 111-126. Google ScholarDigital Library
- Kim, S., Lee, I., Lee, K., Jung, S., Park, J., Kim, Y. B., et al. (2010). Mobile web 2.0 with multi-display buttons. Communications of the ACM, 53(1), 136-141. Google ScholarDigital Library
- King, S. O., & Mbogho, A. (2009). Evaluating the usability and suitability of mobile tagging media in educational settings in a developing country. Paper presented at the IADIS International Conference Mobile Learning 2009, Barcelona, Spain.Google Scholar
- Kjeldskov, J., & Graham, C. (2003). A review of mobile HCI research methods. Paper presented at the The 5th International Mobile HCI 2003 conference, Udine, Italy. Google ScholarDigital Library
- Kjeldskov, J., Skov, M. B., & Stage, J. (2010). A longitudinal study of usability in health care-Does time heal? International Journal of Medical Informatics, 79(6), 135-143.Google ScholarCross Ref
- Kleijnen, M., Ruyter, K., & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83(1), 33-46.Google ScholarCross Ref
- Kofod-Petersen, A., Gransæther, P. A., & Krogstie, J. (2010). An empirical investigation of attitude towards location-aware social network service. International Journal of Mobile Communications, 8(1), 53-70. Google ScholarDigital Library
- Koivumäki, T., Ristola, A., & Kesti, M. (2006). Predicting consumer acceptance in mobile services: empirical evidence from an experimental end user environment. International Journal of Mobile Communications, 4(4), 418-435. Google ScholarDigital Library
- Koltringer, T., & Grechenig, T. (2004). Comparing the immediate usability of Graffiti 2 and Virtual Keyboard. Paper presented at the Conference on Human Factors in Computing Systems, Vienna, Austria. Google ScholarDigital Library
- Kowatsch, T., Maass, W., & Fleisch, E. (2009). The use of free and paid digital product reviews on mobile devices in in-store purchase situations. Paper presented at the The 4th Mediterranean Conference on Information Systems, Athens, Greece.Google Scholar
- Kurniawan, S. (In Press). Older people and mobile phones: A multi-method investigation. International Journal of Human-Computer Studies. Google ScholarDigital Library
- Kwahk, J., & Han, S. H. (2002). A methodology for evaluating the usability of audiovisual consumer electronic products. Applied Ergonomics, 33, 419-431.Google ScholarCross Ref
- Langan-Fox, J., Platania-Phung, C., & Waycott, J. (2006). Effects of advance organizers, mental models and abilities on task and recall performance using a mobile phone network. Applied Cognitive Psychology, 20(9), 1143-1165.Google ScholarCross Ref
- Lee, C. C., Cheng, H. K., & Cheng, H. H. (2007). An Empirical study of mobile commerce in insurance industry: Task-technology fit and individual differences. Decision Support Systems, 43(1), 95-110. Google ScholarDigital Library
- Lee, Y. E., & Benbasat, I. (2003). A framework for the study of customer interface design for mobile commerce. International Journal of Electronic Commerce, 46(12), 48-52. Google ScholarDigital Library
- Lehikoinen, J., & Salminen, I. (2002). An empirical and theoretical evaluation of BinScroll: A rapid selection technique for alphanumeric lists. Personal and Ubiquitous Computing, 6, 141-150. Google ScholarDigital Library
- Li, W., & McQueen, R. J. (2008). Barriers to mobile commerce adoption: an analysis framework for a country-level perspective. International Journal of Mobile Communications 6(2), 231-257. Google ScholarDigital Library
- Li, Y. M., & Yeh, Y. S. (2010). Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, 26(4), 673-684. Google ScholarDigital Library
- Liang, T. P., Huang, C. W., & Yeh, Y. H. (2007). Adoption of mobile technology in business: A fit-viability model. International Material Data System, 107 (8), 1154-1169.Google ScholarCross Ref
- Licoppe, C., & Heurtin, J. P. (2001). Managing one's availability to telephone communication through mobile phones: A French case study of the development of dynamics of mobile phone use. Personal and Ubiquitous Computing, 5, 99-108. Google ScholarDigital Library
- Lin, M., Goldman, R., Price, K. J., Sears, A., & Jacko, J. (2007). How do people tap when walking? An empirical investigation of nomadic data entry. International Journal of Human-Computer Studies, 65(9), 759-769. Google ScholarDigital Library
- Lindroth, T., Nilsson, S., & Rasmussen, P. (2001). Mobile usability¿rigour meets relevance when usability goes mobile. Paper presented at the IRIS24, Ulvik, Norway.Google Scholar
- Ling, C., Hwang, W., & Salvendy, G. (2006). Diversified users' satisfaction with advanced mobile phone features. Universal Access in the Information Society, 5(2), 239-249. Google ScholarDigital Library
- Ling, R. (2001). We release them little by little: Maturation and gender identity as seen in the use of mobile telephony. Personal and Ubiquitous Computing, 5, 123-136. Google ScholarDigital Library
- Lipsey, M., & Wilson, D. (2000). Practical meta-analysis. Thousand Oaks, CA: Sage Publications.Google Scholar
- MacKenzie, I. S., Kober, H., Smith, D., Jones, T., & Skepner, E. (2001). LetterWise: Prefix-based disambiguation for mobile text input. Paper presented at the UIST 2001. Google ScholarDigital Library
- Maguire, M. (2001). Methods to support human-centered design. International Journal of Human-Computer Interaction, 55, 587-634. Google ScholarDigital Library
- Mallat, N. (2007). Exploring consumer adoption of mobile payments¿A qualitative study. Journal of Strategic Information Systems, 16(4), 413-432. Google ScholarDigital Library
- Mao, E., Srite, M., Thatcher, J. B., & Yaprak, O. (2005). A research model for mobile phone service behaviors: Empirical validation in the U.S. and Turkey. Journal of Global Information Technology Management, 8(4), 7.Google ScholarCross Ref
- Massey, A. P., Khatri, V., & Ramesh, V. (2005). From the web to the wireless web: Technology readiness and usability. Paper presented at the the 38th Annual Hawaii International Conference on System Sciences (HICSS'05). Google ScholarDigital Library
- Massimi, M., & Baecker, R. M. (2008). An empirical study of seniors¿ perceptions of mobile phones as memory aids. In A. Mihailidis, J. Boger, H. Kautz & L. Normie (Eds.), Technology and aging¿Selected Papers from the 2007 International Conference on Technology and Aging: Vol. 21 (pp. 59-66).Google Scholar
- Merisavo, M., Vesanen, J., Arponen, A., Kajalo, S., & Raulas, M. (2006). The effectiveness of targeted mobile advertising in selling mobile services: An empirical study. International Journal of Mobile Communications, 4(2), 119-127. Google ScholarDigital Library
- Nagata, S. F. (2003). Multitasking and interruptions during mobile web tasks. Paper presented at the Human Factors and Ergonomics Society 47th Annual Meeting.Google Scholar
- Nah, F. F., Siau, K., & Sheng, H. (2005). The value of mobile applications: A utility company study. Communications of the ACM, 48(2), 85-90. Google ScholarDigital Library
- Nielsen, C. M., Overgaard, M., Pedersen, M. B., Stage, J., & Stenild, S. (2006). It's worth the hassle!: The added value of evaluating the usability of mobile systems in the field. Paper presented at the 4th Nordic conference on Human-computer interaction. Google ScholarDigital Library
- Nielsen, J. (1993). Usability engineering.New York: AP Professional. Google ScholarDigital Library
- Nielsen, J., & Levy, J. (1994). Measuring usability: Preference vs. performance. Communications of the ACM, 37(4), 66-75. Google ScholarDigital Library
- Olmsted, E. L. (2004). Usability study on the use of handheld devices to collect census data. Paper presented at the Professional Communication Conference.Google Scholar
- Pagani, M. (2004). Determinants of adoption of third generation mobile multimedia services. Journal of Interactive Marketing, 18(3), 46.Google ScholarCross Ref
- Palen, L., & Salzman, M. (2002). Beyond the handset: Designing for wireless communications usability. ACM Transactions on Human Computer Interaction, 9(2), 125-151. Google ScholarDigital Library
- Palen, L., Salzman, M., & Youngs, E. (2001). Discovery and integration of mobile communications in everyday life. Personal and Ubiquitous Computing, 5, 109-122. Google ScholarDigital Library
- Poupyrev, I., Maruyama, S., & Rekimoto, J. (2002). Ambient touch: Designing tactile interfaces for handheld devices. Paper presented at the UIST2002, Paris, France. Google ScholarDigital Library
- Pousttchi, K., & Thurnher, B. (2006). Understanding effects and determinants of mobile support tools: A usability-centered field study on IT service technicians. Paper presented at the ICMB '06, International Conference on Mobile Business. Google ScholarDigital Library
- Qiu, M. K., Zhang, K., & Huang, M. (2004). An empirical study of web interface design on small display devices. Paper presented at the IEEE/WIC/ACM International Conference on Web Intelligence (WI' 04). Google ScholarDigital Library
- Rodden, K., Milic-Frayling, N., Sommerer, R., & Blackwell, A. (2003). Effective web searching on mobile devices. Paper presented at the Proceedings of the 17th Annual Conference on Human-Computer Interaction, Bath, United Kingdom.Google Scholar
- Rosenthal, R. (1991). Meta-analytic procedures for social research. Newbury Park, CA: Sage Publications.Google Scholar
- Ross, D. A., & Blasch, B. B. (2002). Development of a wearable Computer Orientation System. Personal and Ubiquitous Computing, 6, 49-63. Google ScholarDigital Library
- Roto, V., Popescu, A., Koivisto, A., & Vartiainen, E. (2006). Minimap: A web page visualization method for mobile phones. Paper presented at the ACM CHI 2006, Montreal, QC, Canada. Google ScholarDigital Library
- Ryan, C., & Gonsalves, A. (2005). The effect of context and application type on mobile usability: An empirical study. Paper presented at the Twenty-eighth Australasian conference on Computer Science. Google ScholarDigital Library
- Sarker, S., & Wells, J. (2003). Understanding mobile handheld device use and adoption. Communications of the ACM, 46(12), 35-40. Google ScholarDigital Library
- Seth, A., Momaya, K., & Gupta, H. M. (2008). Managing the customer perceived service quality for cellular mobile telephony: An empirical investigation. Vikalpa: The Journal for Decision Makers, 33(1), 19-34.Google ScholarCross Ref
- Shackel, B. (1991). Usability-context, framework, definition, design and evaluation. In B. Shackel & S. Richardson (Eds.), Human Factors for Informatics Usability (pp. 21-38). Cambridge: Cambridge University Press. Google ScholarDigital Library
- Shackel, B. (2009, December, In Memoriam: Professor Brian Shackel 1927-2007), Usability ¿ Context, framework, definition, design and evaluation. Interacting with Computers, 21 (5-6), 339-346. Google ScholarDigital Library
- Shami, N. S., Leshed, G., & Klein, D. (2005). Context of use evaluation of peripheral displays INTERACT 2005, LNCS#3585, 579-587. Google ScholarDigital Library
- Sodnik, J., Dicke, C., Tomazic, S., & Billinghurst, M. (2008). A user study of auditory versus visual interfaces for use while driving. International Journal of Human-Computer Studies, 66(5), 318-332. Google ScholarDigital Library
- Strom, G. (2001). Mobile devices as props in daily role playing. Paper presented at the Mobile HCI 2001, Lille, France. Google ScholarDigital Library
- Suzuki, S., Nakao, Y., Asahi, T., Bellotti, V., Yee, N., & Fukuzumi, S. (2009). Empirical comparison of task completion time between mobile phone models with matched interaction sequences. Human-Computer Interaction. Ambient, Ubiquitous and Intelligent Interaction (pp. 114-122). San Diego, CA: Springer Berlin/Heidelberg. Google ScholarDigital Library
- Svanæsa, D., Alsosa, O. A., & Dahla, Y. (2010). Usability testing of mobile ICT for clinical settings: Methodological and practical challenges. International Journal of Medical Informatics, 79(4), 24-34.Google ScholarCross Ref
- Tarasewich, P. (2003). Designing mobile commerce applications. Communications of the ACM, 46(12), 57-60. Google ScholarDigital Library
- Thimbleby, H., Cairns, P., & Jones, M. (2001). Usability analysis with Markov models. ACM Transactions on Computer-Human Interaction, 8(2), 69-73. Google ScholarDigital Library
- Thomas, P., & Macredie, R. (2002). Introduction to the new usability. ACM Transactions on Computer-Human Interaction, 9(2), 69-73. Google ScholarDigital Library
- UMTS-Forum. (2005). Magic mobile future 2010-2020 Report No 37. London, UK: UMTS Forum 2005.Google Scholar
- Venkatesh, V., & Ramesh, V. (2006). Web and wireless site usability: Understanding differences and modeling use. MIS Quarterly, 30(1), 181-206. Google ScholarCross Ref
- Venkatesh, V., Ramesh, V., & Massey, A. P. (2003). Understanding usability in mobile commerce. Communications of the ACM, 46(1246), 53-56. Google ScholarDigital Library
- Wang, W., Zhong, S., Zhang, Z., Lv, S., & Wang, L. (2009). Empirical research and design of M-learning system for college English. Learning by playing. Game-based education system design and development (pp. 524-535). Berlin/Heidelberg: Springer. Google ScholarDigital Library
- Waterson, S., Landay, J. A., & Matthews, T. (2002). In the lab and out in the wild: Remote web usability testing for mobile devices. Paper presented at the Conference on Human Factors in Computing Systems Minneapolis, Minnesota, USA Google ScholarDigital Library
- Wigdor, D., & Balakrishnan, R. (2003). TiltText: Using tilt for text input to mobile phones. Paper presented at the the 16th Annual ACM UIST Symposium on User Interface Software and Technology. Google ScholarDigital Library
- Wu, J.-H., & Wang, S.-C. (2005). What drives mobile commerce? An empirical evaluation of the revised technology acceptance model. Information and Management 42 (5), 719-729. Google ScholarDigital Library
- Xu, D. J., Liao, S. S., & Li, Q. (2008). Combining empirical experimentation and modeling techniques: A design research approach for personalized mobile advertising applications Decision Support Systems, 44(3), 710-724. Google ScholarDigital Library
- Yuan, Y., & Zheng, W. (2005). Stationary work support to mobile work support: A theoretical framework. Paper presented at the International Conference on Mobile Business (ICMB 2005) Sidney, Australia. Google ScholarDigital Library
Index Terms
- A Meta-Analytical Review of Empirical Mobile Usability Studies
Recommendations
A research agenda for mobile usability
CHI EA '07: CHI '07 Extended Abstracts on Human Factors in Computing SystemsThe turn of this decade marked a renewed interest for mobile usability research within the field of Human Computer Interaction. A challenge, however, exists in that many scholars define and operationalize usability differently. With the introduction of ...
Usability evaluation of a tag-based interface
In this study, we report the findings of a comparative usability evaluation of a tag-based interface and the present conventional interface in the Australian banking context. The tag-based interface is based on user-assigned tags to banking resources ...
Antecedents and consequences of mobile phone usability
We propose simplicity and interactivity as key determinants of usability.We examine the effects of usability on user satisfaction, trust, and brand loyalty.Increasing simplicity will increase interactivity and usability experience.Usability is a distal ...
Comments