Donald A. Norman
- de Souza, C.S., and Leitão, C.F. (2009). "Semiotic Engineering Methods for Scientific Research in HCI." http://www.morganclaypool.com/doi/abs/10.2200/S00173ED1V01Y200901HCI002 Google Scholar
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- THE WAY I SEE IT
Systems thinking: a product is more than the product
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