ABSTRACT
To increase police officer awareness of incident locations, the Dutch police developed and implemented a location-based notification system (LBNS). This mobile service notifies police officers proactively to warrants, agreements and police focal points in their current vicinity. To assess the accuracy, efficiency, effectiveness and user experience of this service, a longitudinal field evaluation was conducted with thirty police officers over four months. The results show that using the LBNS, police officers were better informed of relevant information in their environment and this led to positive operational results. Users considered the interface clear and easy to use. However, users indicated that the system presented too many or non-relevant notifications and that the system is overly complex. Recommendations for further development of the LBNS are to mitigate unwanted interruption by intelligent filtering of notifications and integration of system components.
- Baber, C., Haniff, D., Sharples, M., Boardman, M., & Price, A. (2001). A requirements analysis of personal mobile computers for police officers. In D. Harris (Ed.), Engineering Psychology and Cognitive Ergonomics, Volume Six (pp. 21--28). Aldershot: Ashgate.Google Scholar
- Cheverst, K., Mitchell, K., & Davies, N. (2002). Exploring Context-aware Information Push. Personal and Ubiquitous Computing, 6, 276--281. Google ScholarDigital Library
- Consolvo, S., Harrison, B., Smith, I., Chen, M., Everitt, K., Froehlich, J., & Landay, J. A. (2007) Conducting In Situ Evaluations for and With Ubiquitous Computing Technologies. International Journal of Human-Computer Interaction, 22, (1--2), 103--118.Google ScholarCross Ref
- Dunham, R. G. and Alpert, G. P. Critical Issues in Policing: Contemporary Readings. Waveland Press (1989).Google Scholar
- Jiang, X., Chen, N., Hong, J., Wang, K., Takayama, L., & Landay, J. (2004). SIREN: Context-aware Computing for Firefighting. In Proceedings Pervasive.Google ScholarCross Ref
- Kjeldskov, J., Skov, M. B., Als, B. S., & Hoegh, R. T. Is it worth the hassle? Exploring the added value of evaluating the usability of context-aware mobile systems in the field. In Proceedings of Mobile HCI 2004, Glasgow, Scotland. (2004).Google ScholarCross Ref
- Munson, J. P. and Gupta, V. K. Location-based notification as a general-purpose service, in Proceedings of the 2nd International Workshop on Mobile Commerce (WCM '02), ACM Press, 2002, 40--44. Google ScholarDigital Library
- Murray, J. "Wearable Computers in Battle: Recent Advances in the Land Warrior System," iswc, p. 169, Fourth International Symposium on Wearable Computers (ISWC'00), 2000 Google ScholarDigital Library
- Nulden, U. Investigating police patrol practice for design of IT. In Extended abstracts of the CHI 2003 (pp. 820--821). Washington, DC: ACM (2003). Google ScholarDigital Library
- Streefkerk, J. W., Van Esch-Bussemakers, M. P., Neerinex, M. A. & Looije, R. Evaluating Context-Aware Mobile Interfaces for Professionals. In J. Lumsden (Ed.), Handbook of Research on User Interface Design and Evaluation for Mobile Technology. IDEA group. (2008)Google Scholar
- Sampat, M., Kumar, A., Prakash, A., McCrickard, S. Increasing Understanding of a New Environment using Location-Based Notification Systems. Poster paper in Proceedings of 11th International Conference on Human-Computer Interaction (HCII '05), Las Vegas NV, July 2005Google Scholar
- Te Brake, G., de Greef, T., Lindenberg, J., Rypkema, J. and Smets, N. Developing adaptive user interfaces using a game-based simulation environment. In Proc. ISCRAM, (2006).Google Scholar
- Uluca, D., Streefkerk, J. W., Sciacchitano, B. and McCrickard, D. S. Designing Automated Handheld Navigation Support. Accepted for Mobile HCI 2008, Amsterdam, the Netherlands (in press). Google ScholarDigital Library
- Van Eijk, R., de Koning, N., Steen, M. & Reitsma, E. Developing a We-Centric Service for Mobile Police Officers to Support Spontaneous Communication. Technical report Enschede: Freeband, 2006. Available from: https://doc.freeband.nl/dscgi/ds.py/Get/File-67631Google Scholar
Index Terms
- Field evaluation of a mobile location-based notification system for police officers
Recommendations
Identifying Police Officers at Risk of Adverse Events
KDD '16: Proceedings of the 22nd ACM SIGKDD International Conference on Knowledge Discovery and Data MiningAdverse events between police and the public, such as deadly shootings or instances of racial profiling, can cause serious or deadly harm, damage police legitimacy, and result in costly litigation. Evidence suggests these events can be prevented by ...
Evaluating the Impact of Technology Assisted Hotspot Policing on Situational Awareness and Task-Load
Everyday field work of a police officer requires the perception, filtering and understanding of large amounts of information in highly dynamic situations. This presents opportunities for ICT to alleviate strain on officers by providing adequate ...
Context-aware notification for mobile police officers
EPCE'07: Proceedings of the 7th international conference on Engineering psychology and cognitive ergonomicsTo minimize unwanted interruption and information overload during surveillance, mobile police officers need to be supported by a mobile, context-aware notification system. This system adapts message presentation to message priority and context of use. A ...
Comments