Aniket Kittur
Bongwon Suh
Ed H. Chi
ABSTRACT
Wikipedia, a wiki-based encyclopedia, has become one of the most successful experiments in collaborative knowledge building on the Internet. As Wikipedia continues to grow, the potential for conflict and the need for coordination increase as well. This article examines the growth of such non-direct work and describes the development of tools to characterize conflict and coordination costs in Wikipedia. The results may inform the design of new collaborative knowledge systems.
- Baecker, R. Cooperative hypertext and organizational memory. In Readings in Groupware and Computer-Supported Cooperative Work (1992), 519--580.Google Scholar
- Benkler, Y. Coase's penguin,or Linux and the nature of the firm. Yale Law Journal 112 (2002), 367--445.Google ScholarCross Ref
- Buriol, L., Castillo, C., Donato, D., Leonardi, S., and Millozzi, S.: "Temporal Evolution of the Wikigraph", Proc. Web Intelligence Conference 2006. IEEE CS Press (2006), 45--51. Google ScholarDigital Library
- Butler, B., Sproull, L., Kiesler, S., and Kraut, R. Community Effort in Online Groups: Who Does the Work and Why? in Leadership at a Distance, Erlbaum Associates (2001), 346--362.Google Scholar
- Capocci, A. Servedio, V.D.P., Colaiori, F., Buriol, L.S., Donato, D. Leonardi, S., and Caldarelli, G., Preferential attachment in the growth of social networks: the case of Wikipedia, arXiv.org:physics/0602026 (2006).Google Scholar
- Conley-Tyler, M. 115 and counting: The state of ODR 2004. Proc. 3rd Annual Forum on Online Dispute Resolution (2004).Google Scholar
- Cosley, D., Frankowski, D., Terveen, L., Riedl, J. Using Intelligent Task Routing and Contribution Review to Help Communities Build Artifacts of Lasting Value. Proc. CHI 2006, ACM Press (2006), 22--27. Google ScholarDigital Library
- Curtis, P. Mudding: Social phenomena in text-based virtual realities. Palo Alto Research Center, 1992.Google Scholar
- Dibbell, Julian. A Rape in Cyberspace. Village Voice, 21 (1993), 26--32.Google Scholar
- Dourish, P., & Bellotti, V., Awareness and coordination in shared workspaces. Proc. ACM Conference on Computer Supported Cooperative Work (CSCW '92), ACM Press (1992), 107--114. Google ScholarDigital Library
- Franco, V., Piirto, R., Hu, H. Y., Lewenstein, B. V., Underwood, R., and Vidal, N. K. Anatomy of a flame: conflict and community building on the Internet. Tech. and Society Magazine, IEEE, 14 (1995) 12--21.Google ScholarCross Ref
- Giles, G. Internet encyclopaedias go head to head. Nature, 438, 7070 (2005), 900--901.Google ScholarCross Ref
- Grudin, J. Groupware and social dynamics: Eight challenges for developers. Communications of the ACM 37 (1994), 92--105. Google ScholarDigital Library
- Hadoop Project. http://lucene.apache.org/hadoop/.Google Scholar
- Heer, J., Card, S. K. and Landlay, J. Prefuse: A toolkit for interactive information visualization, Proc. CHI 2002, ACM Press (2005), 421--430. Google ScholarDigital Library
- Lih, A. Wikipedia as participatory journalism. Proc. 5th Intl. Sym. Online Journalism, (2004), 16--17.Google Scholar
- Mierswa, I., Klinkberg, R. , Fischer, S., and Ritthoff, O. YALE -- Yet Another Learning Environment. LLWA 03 -- Tagungsband der GI-Workshop-Woche Lernen (2003).Google Scholar
- Neuwirth, C. M., Kaufer, D. S., Chandhok, R., and Morris, J. H. Issues in the design of computer support for co-authoring and commenting. Proc. CSCW 1990, ACM Press (1990), 183--195. Google ScholarDigital Library
- Noel, S., and Robert, J. M. How the Web is used to support collaborative writing. Behaviour & Information Technology, 22 (2003) 245--262.Google ScholarCross Ref
- Rivest, R., The MD5 Message-Digest Algorithm, RFC 1321, MIT and RSA Data Security, Inc., April 1992.Google ScholarDigital Library
- Smola, A.J., and Scholkopf, B. A tutorial on support vector regression. Statistics and Computing, 14 (2004), 199--222. Google ScholarDigital Library
- Stvilia, B., Twidale, M. B., Smith, L. C., Gasser, L. Assessing information quality of a community-based encyclopedia. In Proc. ICIQ (2005), 442--454.Google Scholar
- Viégas, F. B., Wattenberg M., Dave K., Studying cooperation and conflict between authors with history flow visualizations, Proc. CHI 2004, ACM Press (2004), 575--582. Google ScholarDigital Library
- Voss, J. Measuring Wikipedia. Proc. 10th Intl. Conf. Intl. Soc. for Scientometrics and Informetrics (2005).Google Scholar
- Wikipedia.org, Charles Darwin. http://en.wikipedia.org/wiki/Charles_DarwinGoogle Scholar
- Wikipedia.org, Dokdo. http://en.wikipedia.org/wiki/DokdoGoogle Scholar
- Wikipedia.org, Edit war, http://en.wikipedia.org/wiki/Wikipedia:Edit_warGoogle Scholar
- Wikipedia.org, Terri Schiavo. http://en.wikipedia.org/wiki/Terri_SchiavoGoogle Scholar
- Wikipedia.org, John Siegenthaler Sr. controversy. http://en.wikipedia.org/wiki/John_R._Seigenthaler_Sr._Wikipedia_biography_controversyGoogle Scholar
- Wikipedia.org, Three-revert-rule. http://en.wikipedia.org/wiki/Wikipedia:Three-revert_ruleGoogle Scholar
- Zlatic, V., Bozicevic, M., Stefancic, H., Domazet, M. Wikipedias: Collaborative web-based encylopedias as complex networks. Physical Review E 74 (2006).Google Scholar
Index Terms
- He says, she says: conflict and coordination in Wikipedia
Recommendations
Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia
CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative workWikipedia has become one of the most important information resources on the Web by promoting peer collaboration and enabling virtually anyone to edit anything. However, this mutability also leads many to distrust it as a reliable source of information. ...
Beyond Wikipedia: coordination and conflict in online production groups
CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative workOnline production groups have the potential to transform the way that knowledge is produced and disseminated. One of the most widely used forms of online production is the wiki, which has been used in domains ranging from science to education to ...
Wikipedia's “Neutral Point of View”: Settling Conflict through Ambiguity
This article discusses how one of the most important Wikipedia policies, the “neutral point of view” (NPOV), is appropriated and interpreted by the participants in the Wikipedia project. By analyzing a set of constitutive documents for the Wikipedian ...
Comments