Thomas W. Jackson
- Jackson, T.W. and Dawson, R.J. The cost of email within organizations. In Proceedings of the Information Resources Management Association International Conference: Challenges of Information Technology Management in the 21st Century, M. Khosrowpour, Ed., (Anchorage, Alaska, May 2000), 1093--1094. Google Scholar
Digital Library
- Jackson, T.W., Dawson, R., and Wilson, D. Understanding email interaction increases organizational productivity. Commun. ACM 46, 8 (Aug. 2003), 80--84. Google ScholarDigital Library
- Levitt, M. Email Usage Forecast and Analysis, 2000--2005. IDC Report W23011, Sept. 2000.Google Scholar
- Rohall, S.L., et al. ReMail: A reinvented email prototype. Extended Abstracts of the 2004 Conference on Human Factors and Computing Systems (Apr. 2004, Vienna, Austria). Google ScholarDigital Library
- Whittaker, S. and Sidner, C. Email overload: Exploring personal information management of email. In Proceedings of CHI' 96, (Apr. 1996, Vancouver, B.C.), 276--283. Google ScholarDigital Library
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- A simple approach to improving email communication
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PRDC '07: Proceedings of the 13th Pacific Rim International Symposium on Dependable ComputingWhile email is fairly reliable, messages do get lost. This can be due to the store-and-forward nature of email, which passes responsibility for delivering email from one mail server to another, but in doing so exposes messages to loss, should a server ...
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