Digital backchannels in shared physical spaces: experiences at an academic conference

ABSTRACT

There are a variety of digital tools for enabling people who are physically separated by time and space to communicate and collaborate. Widespread use of some of these tools, such as instant messaging and group chat, coupled with the increasingly availability of wireless Internet access, have created new opportunities for using these collaboration tools by people sharing physical spaces in real time. Such 'digital backchannels' affect interactions and experiences in a variety of ways, depending on the spaces, the participants, and the relationships among them. We focus on the space of an academic conference, a physical space designed for voluntary participation by people with shared interests, seeking to share knowledge and connect with others. We present and analyze system logs and interview data from a recent conference, highlight some of the advantages and disadvantages experienced both by those who used the tools and by those who did not, and discuss implications and considerations for future use and research.

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Index Terms

• Human-centered computing

  • Collaborative and social computing

    • Collaborative and social computing theory, concepts and paradigms

      • Computer supported cooperative work

• Social and professional topics

  • Professional topics

    • Computing and business

      • Computer supported cooperative work